NHTSA Complaint #10877019 — 2011 FORD F-350

THIS 2011 FORD 350 DIESEL HAD A CATASTROPHIC ENGINE FAILURE ON JANUARY 26,2016 WHILE DRIVING DOWN NC HIGHWAY 113 PULLING A HAY TRAILER. THE MILEAGE WAS 136,539 , THE VEHICLE WAS WELL MAINTAINED, AND THE ENGINE SUDDENLY STOPPED RUNNING WITH OIL BLOWING OUT OF THE FRONT BASE OF THE ENGINE. I BOUGHT THE ABOVE FORD 350 ON FEBRUARY 13, 2014 FROM NOSTALGIC MOTOR CARS IN AMHERST, VA. THE TRUCK WAS EXTREMELY CLEAN, WELL MAINTAINED, AND HAD 112,156 MILES. THE TRUCK RAN WELL FOR ALMOST ONE YEAR UNTIL 136,539 MILES. ON JANUARY 26, 2016 THERE WAS A CATASTROPHIC ENGINE FAILURE. THE ENGINE LOCKED AS WE WERE TRAVELED ON HIGHWAY 113 HERE IN ALLEGHANY COUNTY, NC. NO WARNING LIGHTS WHATSOEVER WERE DISPLAYED. THERE WAS A SUDDEN LOSS OF POWER AND OIL WAS SPEWING FROM THE FRONT OF THE ENGINE. WE IMMEDIATELY STOPPED THE VEHICLE ON THE SIDE OF THE ROAD. BILL'S GARAGE OF WEST JEFFERSON, NC CHARGED $100 TO HAUL THE TRUCK TO BLUE RIDGE TRUCK AND EQUIPMENT. KELLY JOE BARKER, AN EXPERIENCED DIESEL MECHANIC AND OWNER OF BLUE RIDGE TRUCK EXAMINED THE TRUCK AND FOUND THE CRANKSHAFT WAS LOCKED UP. FRONT SEALS AND BEARING FROM AROUND CRANK SHAFT HAD SPEWED OIL. IN HIS OPINION, AN INTERNAL ENGINE COMPONENT HAD BROKEN AND THE ENGINE SEIZED. WE ORDERED A NEW FORD ENGINE FROM PIEDMONT TRUCK CENTER IN GREENSBORO, N C . IT TOOK 6 WEEKS TO ARRIVE. THE COST OF THE REPAIR IS EXCESS OF $16,000.00. WHILE THE ENGINE WAS REMOVED, WE HAD KELLY JOE DO ANY AND ALL MAINTENANCE AND REPAIRS AS REFLECTED ON THE BILL. THE ORIGINAL ENGINE WAS RETURNED. THE 6.7 ENGINE WAS RECOMMENDED TO ME AS BEING A GREAT ENGINE, AND WAS GOOD UNTIL THIS CATASTROPHIC FAILURE. A FORD F350 6.7 MUST LAST MORE THAN 136,539. FORD TOOK THE OLD ENGINE WHEN THE NEW ENGINE WAS PURCHASED, BUT THEY HAVE DENIED ANY RESPONSIBILTY FOR THE ENGINE.