NHTSA Complaint #10876828 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	10876828
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	June 27, 2016
Date Filed	June 27, 2016
Mileage	24,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

THE ELECTRONIC POWER STEERING SYSTEM HAS FAILED LEAVING THE VEHICLE VERY DIFFICULT TO STEER AND DRIVE MAKING FOR A VERY UNSAFE OPERATING CONDITION.. THIS PARTICULAR CAR IS USED ON A VERY LIMITED BASIS AND HAS LS THAN 24,000 ORIGINAL MILES ON THE ODOMETER. THE PROBLEM HAS OCCURRED TWICE IN A ONE YEAR TIME PERIOD. THIS FIRST OCCURRENCE WAS PROCEEDED BY THE VERY STRANGE CONDITION OF ALL THE WINDOWS AND SUN ROOF OPENED RANDOMLY WHILE THE CAR WAS PARKED AND NOT RUNNING INSIDE THE GARAGE.THE BATTERY WAS THEN DISCONNECTED AND THAT ACTION SEEMED TO RESET THE SYSTEM. THE SECOND OCCURRENCE SEEMS TO BE A COMPLETE FAILURE OF THE ELECTRONIC STEERING SYSTEM, WITH NO EFFECT ON THE POWER WINDOWS AND SUN ROOF.

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