NHTSA Complaint #10876676 — 2012 JEEP COMPASS

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10876676
Vehicle 2012 JEEP COMPASS
Component ENGINE
Date of Incident
Date Filed
Mileage 460 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

I PURCHASED MY COMPASS IN JUNE & 2 MONTHS LATER WITH MILEAGE BEING460 I TOOK A TRIP TO VIRGINIA FROM NJ 3 HOURS INTO THE TRIP DRIVING ON RTE 66 WHICH IS A VERY BUSY HIGHWAY 18 WHEELER TRUCKS FLYING BY. THE CAR SHUT DOWN & I PULL TO THE SIDE BUT THERE IS NO SHOULDER ON THAT HIGHWAY SO I WAS STUCK UP AGAINST A CEMENT WALL AROUND A BEND OF CARS FLYING BY BLARING THEIR HORNS AT ME. LUCKILY STATE TROOPERS WERE THERE ON THE OTHER SIDE FOR AN ACCIDENT THERE WAS SCREAMING AT US TO MOVE BECAUSE THAT WAS A VERY DANGEROUS SPOT TODAY WE YELLED BACK THE CAR WILL NOT START. ONE OF THE STATE TROOPERS PAIN BEHIND US WITH THEIR LIGHTS AND WE HAD TO WAIT ON A TOW TRUCK AND TAXI CAB FOR US TO GET TO THE HOTEL. THE VEHICLE WAS LEFT AT A SUNOCO STATION AS A CAB DROVE AROUND LOOKING FOR A HOTELAVAILABLE. THE NEXT MORNING WE WENT TO THE SUNOCO AND THEY SAID THE CAR STARTED AS SOON AS I GOT THERE THEY DID A DIAGNOSTIC AND NOTHING WAS WRONG. I DROVE THE CAR ANOTHER TWO AND A HALF HOURS TO MY DESTINATION AND WENT TO THE JEEP DEALER THERE. THEY KEPT THE CAR ALL DAY AND FOUND NOTHING WRONG BUT YET IT STALLED ON ME TWICE AND WOULD NOT RESTART. I WAS PETRIFIED TO DRIVE THE VEHICLE BACK HOME WHICH WAS A SIX HOUR TRIP SO I HANDED IN THE COMPASS TO THE DEALER WHERE I HAD TRAVELED TO AND HAD TO PURCHASE A NEW VEHICLE AND COME OUT OF POCKET $5,000. I TRIED TO FIGHT THE DEALER THAT SOLD IT TO ME & BACK AND FORTH CHRYSLER CORP. THEY WOULD NOT DO ANYTHING ABOUT THIS THEY DIDN'T EVEN OFFER TO PAY MY TOWING FEE OR MY HOTEL FEES. THEY DID NOT GIVE ME ANY TYPE OF CREDIT & I HAD PROOF OF EVERYTHING THAT HAD HAPPENED. NOW I SEE ALL THESE PEOPLE COMPLAINING OF THIS SITUATION. WE COULD'VE BEEN KILLED ON THAT HIGHWAY THAT HAD NO SHOULDER GOD WAS DEFINITELY WITH US. & THEIR REPRESENTATIVES AT JEEP DIDN'T EVEN CARE. I'M NOW A NERVOUS DRIVER & DO NOT LIKE TO TAKE ANY TRIPS. THIS EXPERIENCE HAS TOOK A TOLL ON MY LIFE.

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