NHTSA Complaint #10876574 — 2010 BUICK LUCERNE

THE CAR CRANKS BUT DOES NOT START. I HAVE HAD THE CAR INTO THE DEALER 3 TIMES AND PURCHASED SPARE RELAYS AND SPARE FUSE BOX . CAR BECAME VERY UNRELIABLE...NEVER KNEW WHEN IT WAS GOING TO START. I REPLACED FUEL PUMP RELAYS 8 TIMES UNTIL MY THIRD (AND HOPE FINAL) VISIT TO DEALER . TOTAL BILL SO FAR ABOUT US$1700. 1ST VISIT (SEP 15 2015)- THEY REPLACED FUEL PUMP AND RELAY. CAR RAN UNTIL..... 2ND VISIT (DEC 01 2015) - THEY REPLACED FUSE BOX WITH USED BECAUSE GM DID NOT HAVE ANY NEW ONES AT ANY WAREHOUSE!!! THEY READ BULLETIN 15-NA-051 THAT REFERRED TO FUEL PUMP RELAY PROBLEMS DUE TO REAR SEAT CLIP AND MODIFIED SEAT CLIP SO IT NO LONGER PROTRUDED INTO FUSE BOX COVER. AFTER THIS VISIT RELAY WAS FRIED UPON STARTING ABOUT 5 TIMES UNTIL..... JUN 22 2016 - VISITED DEALER (AFTER PHONE CALLS NOT ANSWERED) TO DISCUSS REPEATED PROBLEM AND POSSIBLE CAUSES WITH SERVICE MANAGER - FOUND A DEEP MARK IN FUSE BOX COVER - INDICATED THAT USED FUSE BOX I HAD BEEN IN CONTACT WITH AV SEAT CLIP ... 3RD VISIT ( JUN 23 2016) - THEY CHECKED WIRING BETWEEN FUSE BOX AND FUEL PUMP CAREFULLY AT MY REQUEST AND REPLACED THE USED FUSE BOX WITH NEW ONE. SO FAR AFTER 10 STARTS IT STILL WORKS AND I AM A LITTLE BIT MORE CONFIDENT THAT WE HAVE FOUND THE PROBLEM (DAMAGED FUSE BOX TERMINAL DUE TO SEAT CLIP?), BUT ONLY TIME WILL TELL. GM'S LACK OF INTEREST IN THIS PROBLEM IS DISGUSTING...I HAVE READ OVER 60 COMPLAINTS FOR THIS CAR FROM 2006-2011 MODELS AND NO DOUBT THIS IS A SMALL SAMPLE. IT IS THE MOST COMMON COMPLAINT FOR THE LUCERNE ON COMPLAINT WEBSITES. THE BULLETIN RE THE SEAT CLIP (AN EASY DIY FIX) IS NOT AVAILABLE PUBLICLY . THIS WOULD SAVE MUCH FRUSTRATION AND DOLLARS. -- DESPITE THE FACT THAT THIS WAS A COMMON AND SERIOUS PROBLEM WITH THIS CAR, GM DID NOT STOCK NEW REPLACEMENT FUSE BOXES.