NHTSA Complaint #10875992 — 2012 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10875992
Vehicle	2012 FORD FOCUS
Component	STEERING
Date of Incident	June 21, 2016
Date Filed	June 22, 2016
Mileage	65,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

POWER STEERING HAS INTERMITTENTLY GONE OUT ON CAR. ON JUNE 21, 2016 THE STEERING FAULT LIGHT CAME ON WHILE BACKING OUT OF A PARKING PLACE. THE STEERING LOCKED UP, THE FAULT LIGHT APPEARED AND STATED SERVICE WAS REQUIRED. DEALERSHIP SAYS COMPUTER RECORDED DEFAULT MESSAGE BUT FORD MOTOR COMPANY WILL NOT AUTHORIZE REPAIRS UNLESS THE STEERING LOCKS UP, LIGHT AND DEFAULT MESSAGE APPEARS WHILE IN THE DEALERSHIP'S POSSESSION. WE HAVE CONTACTED FORD MOTOR COMPANY AND THEY REFUSE TO TAKE ANY ACTION. I HAVE FILED A COMPLAINT AND RECEIVED A CASE NUMBER -CAS9882100- AS OF JUNE 22, 2016.

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