NHTSA Complaint #10875092 — 2002 TOYOTA CAMRY SOLARA

WHILE DRIVING MY 2002, (75,000 MILES) BRAKES WERE NOT FUNCTIONING AS NORMAL. IT WAS NECESSARY TO DEPRESS THE BRAKE DOWN TO THE FLOOR. ABOUT 15 MINS LATER I NOTICED THE "BRAKE" DISPLAY LIT. I CALLED ARLINGTON TOYOTA WHERE I HAVE BEEN A CUSTOMER FOR 20 YEARS AND ADVISED OF THEM OF THE PROBLEM. I WAS GIVEN AN APPOINTMENT, BUT DECIDED TO CAUTIOUSLY DRIVE TO THE DEALER AFTER # CALLS. I LEARNED THAT BOTH MY BRAKE LINE AND FUEL LINES HAD RUSTED AND WERE LEAKING FLUID. I COMMENTED THAT I HAD MY CAR IN FOR BRAKE WORK MANY TIMES OVER THE PAST YEAR +. I SPOKE TO MY REGULAR ATTENDANT AT LEAST 4 TIMES ABOUT THE BRAKES. I HAD BRAKE WORK DONE, GLAZING AND OTHER TYPES OR BRAKE WORK. LONG STORY, AFTER MUCH SHOPPING AROUND, DECISION MAKING, . THE SERVICE MANAGER WAS ASSIGNED TO DEAL WITH ME. ORIGINALLY $2100, THEN HE TONY NITTY BROUGHT IT TO $1600. FINALLY OFFERED PAYING $1,000 SHOULD HAVE BEEN CAUGHT LONG BEFORE MY BRAKES WENT OUT WHILE I WAS DRIVING IT AS IT HAD BEEN IN SEVERAL TIME OVER THE PAST 2+ YEARS FOR BRAKES. I REJECTED THE OFFER AS TONY HAD TOLD ME HE WAS GOING TO GET TOYOTA TO PICK UP THE ENTIRE $1600. I REJECTED THE OFFER AND HE WAS TO GIVE IT ANOTHER SHOT AND TO CHECK BACK ON MON. I ACCEPTED THE OFFER AND IT ENDED UP COSTING ME $455.81 I QUESTIONED MY CAR BEING IN THERE 6 TIMES RE: BRAKE ISSUES) SINCE 10/2013 AND WAS TOLD IT WASN'T A PROBLEM UNTIL THERE IS A "LEAK". HERTZ DESK MANAGER. TOLD ME, IT THIS PBLM WAS KNOWN FOR YEARS. I WAS SCARED TO DEATH FRUSTRATED I BECAME FROM 6/7/2016 UNTIL 6/17/2016. PAPERWORK FOR THIS ISSUE GOES BACK TO 10/2013 AND IT APPEARS THAT THE RUSTING, WHICH DOESN'T JUST OCCUR WAS NEGLECTED.. I BELIEVE TOYOTA SHOULD PICK UP THE ENTIRE REPAIR (LABOR AND PARTS) AT THE VERY LEAST. I COULD HAVE BEEN KILLED. I BELIEVE THE BALL WAS DROPPED BY ARLINGTON TOYOTA IN ARLINGTON HEIGHTS, ILLINOIS. I DEALT WITH TONY NITTY, JEFF LARSEN AND MGR SANDRA PIERCE.