NHTSA Complaint #10874502 — 1999 FORD WINDSTAR

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10874502
Vehicle	1999 FORD WINDSTAR
Component	STRUCTURE:BODY
Date of Incident	June 7, 2016
Date Filed	June 15, 2016
Mileage	99,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

FRONT SUB FRAME, PASSENGER SIDE REAR MOUNT COMPLETELY ROTTED AWAY.THE RECALL "FIX IT CLAMP ON PIECE" DOES NOTHING AS THERE IS NO FRAME LEFT TO CONNECT TO. DEALER SERVICE MANAGER CLAIMED IT BROKE FROM THE TRANSMISSION MOUNT BEING ROTTED AWAY. WHEN CONFRONTED THAT THE MOUNT WAS SOUND, ADMITTED IT WASN'T RUSTED , BUT DID NOTHING TO SUBSTANTIATE MY CLAIM TO THE FRAME RUSTING AWAY. STILL MAKES A CLUNKING SOUND WHEN TURNING. IT IS UNSAFE TO DRIVE AND IS PARKED TILL WE HEAR BACK FROM FORD .

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