NHTSA Complaint #10873656 — 2016 MERCEDES-BENZ C450

SINCE THE PURCHASE OF OUR 2016 MERCEDES IN DECEMBER OF 2015, WE HAVE BEEN EXPERIENCING THE WARNING DISPLAY OF THE TIRE PRESSURE ON NUMEROUS OCCASIONS. THE FIRST OCCURRENCE PRIOR TO TAKING IT TO A DEALERSHIP MY WIFE TOOK IT A LOCAL TIRE SHOP WHERE THE OWNER PUT AIR IN THE TIRES AND THE LIGHT WENT OFF. IT OCCURRED SEVERAL MORE TIMES AND I ALWAYS WENT TO LOCAL GAS STATIONS AND PUT AIR IN. AFTER GETTING FRUSTRATED WE DROVE TO THE DEALERSHIP IN VALENCIA CALIFORNIA SHOWED THE SERVICE ATTENDANT THE ALERT ON THE DASH. HE RETRIEVED AN AIR PUMP AND PUT AIR IN ALL THE TIRES ACCORDING TO THE SPECS AND SENT US ON OUR WAY WITHOUT DISCUSSING THE WARNING ALERT WHICH WENT OFF. AFTER APPX A WEEK AND A HALF OF DRIVING WE RETURNED WITH THE SAME PROBLEM.. MY WIFE SPENT 4 HOURS WAITING AND ACCORDING TO THE SERVICE RECEIPT THEY SAID THE TIRES WERE ROTATED AT THE CLIENT'S REQUEST AND NEVER MENTIONED THE ALERT ON THE DASH BEING REPORTED BY THE OWNER. WE HAVE TAKEN IT A COUPLE OF MORE TIMES ONE OF WHICH THE CHECKED AND SUBMERGED ALL THE TIRES TO CHECK FOR LEAKS AND RIM DAMAGE WHICH THEY ALL CHECK OUT PROBLEM FREE. AND AS USUAL THE ALERT CAME BACK ON AFTER APPX. A WEEK AND A HALF OF DRIVING. TODAY THE ALERT IS BACK ON WITH ANOTHER RED WARNING SIGN AND WE ARE GOING TO DRIVE IT BACK TO THE DEALERSHIP IN VALENCIA TOMORROW SINCE THEY WILL NOT SEND A TOW SERVICE OUT WHEN THE OWNER'S MANUAL CLEARLY STATES "IN DANGER OF AN ACCIDENT PULL OVER AND DO NOT DRIVE". THIS IS THE SECOND RED LIGHT WARNING ON THE VEHICLE AND IT APPEARS THEY HAVE NO IDEA WHAT THE PROBLEM IS. ON THE FIRST OCCASION WHEN THE RED LIGHT CAME ON WE WERE INSTRUCTED TO DRIVE THE VEHICLE IN REGARDLESS OF THE RED LIGHT WARNING. I CONTACTED THE MERCEDES BENZ USA COMPLAINT DEPARTMENT THIS MORNING AND FILED A COMPLAINT. THE DEPT OF CONSUMER AFFAIRS INSTRUCTED ME TO FOLLOW THE ARBITRATION GUIDELINES IN THE BACK OF THE MANUAL.