NHTSA Complaint #10873497 — 2012 FORD FOCUS

ON 6/82016 I WAS DRIVING TO WORK IN THE EARLY MORNING , AS I ACCELERATED FORWARD WHILE TURNING THE CORNER AT A ELEMENTARY SCHOOL ZONE, A STEERING ASSIST FAULT ERROR MESSAGE APPEARED ON MY INSTRUMENT CLUSTER. THEN I LOST ALL STEERING AND I COULD NOT TURN THE WHEEL TO AVOID THE SMALL CHILDREN AND PARENTS THAT WERE AT THE CORNER WAITING FOR ME TO PASS.I SLAMMED ON THE BRAKES AND AVOIDED A LIFE CHANGING TRAGEDY. I TOWED THE CAR TO SANTA MARGARITA FORD WHO INFORMED ME THAT THE ELECTRONIC POWER STEERING BOX FAILED AND THE REPAIR WAS GOING TO BE $1,895. I CALLED FORD AND TALKED TO ALEX (CASE # TAS-9779156-D5J4Q5) WHO TOOK MY REPORT , CHECKED AND QUICKLY RETURNED WITH BAD NEWS THAT THERE WAS NOTHING THEY CAN DO. I ASKED HIM IF SOMEONE NEEDED TO DIE FOR FORD TO TAKE RESPOSIBLITY FOR THIS UNSAFE SYSTEM, BUT GOT NO REPLY.