NHTSA Complaint #10871986 — 2010 VOLVO XC60

SUNROOF DRAINS TUBES ARE TOO SHORT AND ATTACH TO A SOUND TRAP IN THE A PILLAR OF VEHICLE. SOUND TRAP ALLOWS THE RAIN WATER TO DRAIN TO OUTSIDE OF VEHICLE. WITH THE DESIGN ON THE SHORT TUBES, THEY OFTEN DETACH FROM THE SOUND TRAP CAUSING EXCESSIVE WATER TO ENTER THE INTERIOR OF VEHICLE THEREBY FLOODING THE FLOOR BOARDS AND ELECTRICAL SYSTEMS THAT CONTROL THE SUNROOF AND AIRBAGS. AIRBAGS ARE THEN DEACTIVATED AND REQUIRE IMMEDIATE SERVICING. DURING HEAVY RAIN AND PARKED IN LOT, 3 INCHES OF WATER COLLECTED AT BRAKE PEDAL AREA AND RAIN DRIPPING FROM SUNROOF CONTROL AREA. RAIN WATER SHORTED OUT MY SUNROOF MOTOR RENDERING IT UNUSABLE. I WAS ALSO ADVISED BY MECHANIC WHILE PERFORMING AN OIL CHANGE THAT THE AIRBAGS ARE DEACTIVATED AND VEHICLE INFORMATION SYSTEM DISPLAYS AN URGENT SRS CODE. MOLD SPORES MAY DEVELOP UNDER CARPET PRESENTING HEATH CONCERNS FOR MYSELF AND CHILD. ALL SYSTEMS FUNCTIONED PROPERLY PRIOR TO WATER LEAKING INTO VEHICLE. FIVE MONTHS PRIOR VOLVO SERVICE DEPT. RECOMMENDED A WINDSHIELD REPAIR DUE TO WATER ENTERING THE VEHICLE WHILE PARKED AND DRIVING WHICH I CONSENTED. AFTER NINE DAYS IN VOLVO SHOP, I TOWED MY VEHICLE TO A WINDSHIELD REPAIR FACILITY. NEW WINDSHIELD WAS INSTALLED 12/2015 AT MY COST. RAIN WATER LEAK APPEARED AGAIN IN 5/2016 AFTER MULTIPLE DAY RAIN. LEAKS IN EXACTLY SAME LOCATIONS. ADVISED VOLVO IMMEDIATELY, HOWEVER SERVICE DEPARTMENT UNWILLING TO REPAIR AT VOLVO EXPENSE AND DENIED ME FUTURE SERVICES. FAULTY DRAINAGE TUBES ARE A DOCUMENTED PROBLEM BY CUSTOMERS AND MANAGER O. E. BURKE OF FREEDOM VOLVO VIRGINIA BEACH, VA. HE DISCUSSES FULL DETAILS IN UTUBE VIDEO DATED 23 AUG, 2013. FREEDOM VOLVO OFFERS A PREVENTIVE MAINTENANCE PLAN TO ADDRESS THE PROBLEM. NO RECALL OR CAMPAIGN HAS ADDRESSED THIS COMMON ISSUE. I'M AFRAID TO DRIVE THE VEHICLE WHILE AIRBAGS DEACTIVATED, PLEASE REQUIRE VOLVO TO FIT THESE VEHICLES WITH PROPER TUBES