NHTSA Complaint #10871477 — 2005 HONDA PILOT

FIRST ISSUE. HONDA IS FAILING TO MAKE PROPER NOTIFICATIONS CONCERNING RECALLS AND EXTENDED WARRANTEES. A WARRANTEE EXTENSION NOTICE FOR MY 2009 HONDA ACCORD WAS FORWARDED TO ME BY THE PERSON ACROSS TOWN WHO RECEIVED MY NOTICE. LAST YEAR THE SAME PERSON FORWARDED TO ME A TAKATA AIRBAG RECALL NOTICE HE RECEIVED FOR MY 2005 HONDA PILOT. I PURCHASED MY 2005 HONDA PILOT DIRECT FROM HONDA AND MY ACCORD FROM A PRIVATE OWNER. BOTH VEHICLES ARE IN THE HONDA SERVICE DATA BASE WITH MY CORRECT NAME, ADDRESS, AND VIN. I HAVE NO CONNECTION TO THAT ADDRESS, AND THE RESIDENT THERE DOES NOT HAVE MY NAME OR ANY HONDA VEHICLES. I HAVE SPOKEN TO HONDA SERVICE AND THE HONDA RECALL CENTER ABOUT THIS. YET, IN MARCH THE SAME ISSUE OCCURRED WITH MY 2009 HONDA ACCORD. ADDITIONALLY, I HAVE NOT RECEIVED A NOTICE ON MY 2010 HONDA ACCORD (PURCHASED FROM A HONDA DEALER), WHICH, ACCORDING TO THE NOTICE, IS PART OF THE CLASS OF VEHICLES SUBJECT TO THE SAME EXTENDED WARRANTEE. HONDA'S NATIONAL SERVICE CENTER COULD NOT EXPLAIN TO ME HOW THE MISTAKE OCCURRED AND COULD NOT ASSURE ME THAT THEIR RECORDS WOULD BE CORRECTED FOR PURPOSES OF SAFETY NOTIFICATIONS SINCE HONDA HAS HAD MY INFORMATION CORRECT IN THEIR SERVICE CENTER DATABASE. SECOND ISSUE: MY NOTICE OF AN EXTENDED WARRANTEE ON 2008-2010 ACCORDS IS FOR A CORROSION ISSUE WITH AN INTERNAL COMPONENT IN THE SRS ELECTRONIC CONTROL UNIT THAT COULD POTENTIALLY RESULT IN SRS FAILURE. THE NOTICE STATED THAT IF THE DASHBOARD SRS LIGHT ALERTS YOU TO AN ISSUE, YOU NEED TO BRING THE VEHICLE IN FOR INSPECTION ASAP. THE SRS LIGHT IN MY 2005 HONDA PILOT ILLUMINATES INTERMITTENTLY. HONDA SAID IT IS NOT COVERED, BUT THEY WOULD DIAGNOSE IT FOR $120/HR + REPAIRS. FOR PURPOSES OF VEHICLE SAFETY, CAN YOUR OFFICE DETERMINE IF THE OLDER HONDA PILOTS HAVE THE SAME SRS ECU ISSUE AS THE 2008-2010 HONDA ACCORD, AND THUS SHOULD BE SUBJECT TO A RECALL?