NHTSA Complaint #10871229 — 2007 TOYOTA CAMRY

2007 TOYOTA CAMRY LE THE STEERING WHEEL IS STICKING OR BINDING WHEN TURNED BOTH LEFT AND RIGHT. THE STEERING WHEEL WILL NOT RETURN TO CENTER BY ITSELF. THIS WAS CONFIRMED BY MIKE CALVERT SERVICE DIRECTOR GRANT MILES. ON SERVICE TICKET TOCS 224493 THERE REMARKS WERE TEST DROVE VEHICLE AND COULD NOT FEEL A PULL ANY DIRECTION CHECKED ALIGNMENT SPECS AND SPECS WERE AT FACTORY SETTINGS RELATED TO STEERING ISSUE...,AND FELT AT FULL TURN TO THE LEFT OR RIGHT, THE WHEEL WOULD NOT ROTATE BACK WHEN GOING FORWARD... WHEN GOING IN REVERSE WITH THE S/WHEEL TURNED ALL THE WAY LEFT OR RIGHT THE S/WHEEL DOES RETRACT AS IT IS SUPPOSED TO...DURING NORMAL TURNING LEFT OR RIGHT THE S/WHEEL DOES RETRACT AS IT IS SUPPOSED TO... IT'S ONLY WHEN THE S/WHEEL IS TURNED FULLY LEFT OR RIGHT THE STEERING WILL NOT RETRACT.... WE CONCLUDED THAT THE ISSUES DESCRIBED BY ARE A NORMAL CHARACTERISTIC OF THIS YEAR AND MODEL VEHICLE. MIKE CALVERT ADMITS MAKING MY CAR WORST THAN IT WAS BEFORE I BOUGHT THE CAR IN FOR SERVICE. THE STEERING WHEEL NOW STICKS IN BOTH LEFT AND RIGHT TURNS AND AT LOW SPEEDS THE TIRES FEEL LIKE I HAVE AN FLAT. I HAVE HAD TIRES REPLACED BECAUSE FRED HAAS TOLD ME THAT THE STEERING WHEEL STICKING WAS BECAUSE OF MY TIRES, THEY ALIGNMENT WAS OUT OF SPECS. I FEEL THAT IS A UNSAFE CONDITION AND NEED TO BE ADDRESSED. TOYOTA CUSTOMER SERVICE WAS OF NO HELP. I HAVE BEEN TO THREE DEALERSHIP FOR THIS PROBLEM. ALL HAVE THE SAME ANSWER BAD TIRES, ALIGNMENT, AND NORMAL CONDITION FOR YOUR CAR STEERING WHEEL TO STICK AND YOUR CAR WILL DO CIRCLES WHEN LOW SPEED TURNING WITHOUT YOUR HAND ON THE WHEEL. TWO TOYOTA TECH. HAVE BEEN IN THE CAR WHEN THIS IS HAPPEN. THERE RESPONSE WAS NORMAL TO DO THAT. THE SERVICE DIRECTOR HAS NOTED THAT THIS IS HAPPENING BOTH LEFT AND RIGHT FULL TURNS. MY CAR WAS ONLY STICKING TO THE LEFT BEFORE TAKING IT TO MIKE CALVERT TOYOTA.