NHTSA Complaint #10870856 — 2008 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10870856
Vehicle 2008 FORD EDGE
Component ENGINE
Date of Incident
Date Filed
Mileage 150,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

I OWN A 2008 EDGE WITH APPROX. 150,000 MILES ON IT. THE CAR HAS STALLED ON ME 3 TIMES IN THE LAST 3-4 MONTHS. THE FIRST TIME THE CAR STALLED I WAS ON THE FREEWAY DURING RUSH HOUR. THANKFULLY I WAS ABLE TO RESTART THE CARE AND MOVE IT OFF TO THE SIDE OF THE FREEWAY BEFORE IT STALLED AGAIN. AFTER HAVING IT TOWED, I WAS TOLD THAT THE WATER PUMP HAD CRACKED. THE WATER PUMP INVOLVED A LOT OF LABOR AND COST ME ABOUT $1100-$1200 WITH THE TOW. ABOUT A WEEK LATER, I WAS AGAIN DRIVING ON THE FREEWAY AND THE CAR STALLED. AGAIN, I WAS ABLE TO MAKE MY WAY OFF THE FREEWAY BEFORE THE CAR DIED COMPLETELY. ONCE AGAIN, I HAD TO HAVE THE CARE TOWED. THIS TIME, I WAS TOLD THAT THE ENGINE APPEARED TO HAVE COOLANT IN THE OIL AND CREATED A MURKY GOO. MY ENGINE NEEDED TO BE REPLACED. ANOTHER $2200. THE LAST INCIDENT WAS FRIDAY, MAY 20TH. I HAD NO INDICATION THERE WAS A PROBLEM OF ANY KIND. I LITERALLY DROVE LESS THAN HALF A MILE WHEN THE CARE OVERHEATED AND STALLED. I CALLED AND EMAILED FORD TO SEE IF I COULD GET ANY ASSISTANCE, BUT HAVE EITHER HAVE HAD NO RESPONSE OR AN EMAIL INDICATING THAT IF THE CAR IS NOT UNDER WARRANTY OR IF NO RECALLS HAVE BEEN ISSUED, I WOULD BE RESPONSIBLE FOR ANY WORK THAT NEEDS TO BE DONE. I CONTACTED THE DEALERSHIP WHERE I PURCHASED THE CAR, BUT HAVE NOT RECEIVED A RESPONSE. I AM OUT OF MONEY AND OPTIONS. I HAVE BEEN WITHOUT A CAR FOR ALMOST TWO WEEKS AND FEEL INCREDIBLY FRUSTRATED BY THIS SITUATION. I FIND IT ABSURD THAT A VEHICLE WOULD GET A BLOWN ENGINE WITH NO WARNING AND THAT A RECALL HAS NOT BEEN ISSUED. I AM FACING ANOTHER $1200 OR SO IN VEHICLE REPAIRS.

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