NHTSA Complaint #10870566 — 2010 FORD FUSION

OUR VEHICLE IS A 2010 FUSION WITH 96,000 MILES ON IT. MY WIFE DROVE TO WORK YESTERDAY AND THE WRENCH LIGHT CAME ON AND VEHICLE WENT INTO LIMP MODE AND WOULD NOT ACCELERATE OVER 40 MPH AND WAS EXTREMELY SLOW GETTING TO THAT SPEED. I KNOW FORD HAS A "SATISFACTION PROGRAM" FOR THIS EXACT ISSUE YET WHEN I CALLED THEM MY VIN WAS NOT IN THE PROGRAM. THIS IS THE SAME [XXX] PROBLEM AS THE OTHER ETB REPLACEMENT AND SOFTWARE UPDATE YET I'M BEING TOLD I HAVE TO PAY OUT OF POCKET. MY WIFE ENDED UP BREAKING DOWN ON A VERY BUSY STREET WITH CARS BEHIND HER YET FORD WON'T ACKNOWLEDGE THIS IS A BIGGER ISSUE THAN THE 1.6 MILLION VEHICLES THEY RECALLED. HOW CAN MY ISSUE BE EXACTLY THE SAME YET NOT MEET THE CRITERIA? SO DOES SOMEBODY HAVE TO BE KILLED BEFORE IT'S ADDRESS, OR HOW MANY POOR PEOPLE HAVE TO PAY OUT OF THEIR POCKETS WITH MONEY THEY DON'T HAVE BEFORE THIS IS RECALLED AS IT SHOULD BE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR