NHTSA Complaint #10865275 — 2001 TOYOTA SIENNA

THE HORN ON THE SIENNA WORKS INTERMITTENTLY. THIS IS A VERY UNSAFE SITUATION WHEN DRIVING AS A HORN COULD POSSIBLY PREVENT AN ACCIDENT WITH A CAR OR PEDESTRIAN. FIRST HAD THE PROBLEM IN 2014, BUT WHEN WE BROUGHT IT TO TOYOTA, IT WOULD WORK, SO THEY COULDN'T CHECK IT OUT. IN APRIL 2015, THEY FINALLY THOUGHT IT WAS A DEFECTIVE SPIRAL CABLE, SO THEY REPLACED IT, TO THE TUNE OF $400+. THREE DAYS LATER, WE HAD THE PROBLEM AGAIN. WEREN'T ABLE TO BRING IT BACK UNTIL RECENTLY. REPLACED SPIRAL CABLE AGAIN. PROBLEM RETURNED BEFORE THE CAR MADE IT HOME. VEHICLE IS BACK IN SHOP. I BELIEVE THEY SAID THEY ARE REPLACING THE HORN PAD ASSEMBLY, WHICH WILL COST ANOTHER $150 FOR THE PART. THEY ARE NOT CHARGING FOR LABOR AS IT IS UNDER A 1 YEAR SERVICE WARRANTY. FOUND OUT TODAY A COWORKER HAS A SIMILAR PROBLEM WITH A 2005 SIENNA. I GOOGLED, "PROBLEMS WITH SIENNA HORN" AND FOUND MANY PEOPLE WITH THE SAME PROBLEM. WHY HAS THERE NOT BEEN A RECALL AS THIS IS CLEARLY A SAFETY ISSUE. I FEEL THAT MAYBE THERE HAS NOT BEEN ANY SERIOUS ACCIDENTS ATTRIBUTED TO THIS PROBLEM AND SO IT'S "FLOWN UNDER THE RADAR", SO TO SPEAK.