NHTSA Complaint #10864925 — 2012 KIA OPTIMA

ON 5/13/16 I WALKED OUT TO MY CAR WITHOUT NOTICE AND GOT IN. AS OF THEN I NOTICED A LONG CRACK STARTING AT THE BOTTOM RUNNING UPWARDS OVER HALF WAY AND OUT TO THE MIDDLE CRACKS. I CALLED THE POLICE TO GET A REPORT BUT THE OFFICER SAID IT HAD NOT BEEN HIT FROM THE OUT SIDE AND TAKE IT TO KIA. I TOOK IT THERE AND I WAS TOLD I WAS HIT BY SOMETHING LIKE A ROCK OR BALL. THE MAN AT KIA SAID TAKE IT TO MY INSURANCE COMPANY. I TOOK IT THERE AND THE AGENT SAID IT WAS HIT BUT I HAD TO PAY $100.00 BEFORE IT COULD BE FIXED. A MAN FROM THE GLASS REPAIR CAME TO LOOK AT IT AND HE SAID IT HAS BEEN BROKEN FROM THE INSIDE AND HE COULD TELL BETTER WHEN THE OLD ONE HAS BEEN REMOVED. HE CAME OUT ON 5/3/16 TO REPLACE IT AND HE SAID THAT WHOEVER TOLD ME THAT WINDOW WAS BROKEN ON THE OUTSIDE DID NOT KNOW WHAT THEY WERE TALKING ABOUT. AFTER LOOKING AT IT VERY CLOSE HE SAID THAT WHAT BROKE IT AND MADE THE CRACKS WAS THE LAMINATED PLASTIC THAT HOLDS THE TWO PIECES OF GLASS TOGETHER AND IT WAS A DEFECT IN THE GLASS. KIA ALWAYS TELLS ME WHEN I HAVE A PROBLEM, THAT IN NO WAY THE PROBLEMS WAS FROM KIA'S MAKING THE CAR. THIS IS MY THIRD PROBLEM WITH THAT CAR THAT THEY TELL ME THEY EITHER CANNOT FIND THE PROBLEM LIKE WITH THE TRUNK OPENING UP, THE BATTERY THEY REPLACED ON ME BY TAKING OUT ALMOST A NEW ONE AND REPLACING IT WITH A OLDER ONE. NOW I HAD TO PAY OUT OF POCKET $100.00 WHEN IT WAS NO ONES FAULT ABOUT THE GLASS BUT KIA BECAUSE I STILL HAVE SEVEN MONTHS WARRANTY LEFT ON THE GLASS AND THEY DID NOT WANT TO HAVE TO INSTALL A NEW ONE SO THEY COULD SAVE MONEY AND TIME AND KEEP PEOPLE THINKING THAT KIA IS NUMBER 1. THIS KIA WITH UNDER 19,000 MILES IS JUNK TO ME AND WITH SOME RECALLS ON THE MAKE, MODEL AND YEAR OF THIS ONE, NOT BUT ONE SINGLE RECALL WAS EVER MADE BUT YOU DID NOT HAVE TO HAVE IT DONE. ON THIS AND OTHER KIA'S THEY SHOULD MAKE KIA AMERICA REBUY ALL THOSE CARS.