NHTSA Complaint #10863516 — 2012 FORD F-150
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 10863516 |
| Vehicle | 2012 FORD F-150 |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | 78,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | IL |
Consumer Description
I HAVE A 2012 WITH 78000 MILES. I AM EXPERIENCING THE VERY COMMON TSB15-0131. A FEW MONTHS BACK I STARTED TO HEAR A RATTLE AT SOME ENGINE STARTS BUT NOW IT IS OCCURRING DAILY. I ONLY STARTED TO RESEARCH THE NOISE RECENTLY AND CAME ACROSS A LOT OF OTHERS ON THE WEB FORUMS. I DROPPED IT OFF AT A LOCAL DEALER. THE GUY MADE IT SOUND LIKE THIS IS SOMETHING NEW OR NEVER HEARD OF. LONG STORY SHORT, THEY HAD THE TRUCK 4 DAYS AND CLAIMED THEY HEARD NO RATTLE WHEN STARTING. AFTER GETTING MY TRUCK BACK FROM THE LOCAL DEALER I HAVE HEARD THE NOISE EVERY MORNING WHEN I STARTED THE ENGINE. I VIDEO RECORD MY ENGINE AT START UP AND PLAN TO FROM NOW ON. I CALLED MY PURCHASING DEALER TO SEE WHAT THEY CAN DO. THEY WERE GOING TO CHECK AND LET ME KNOW. I HEARD BACK AND THEY SAY SINCE I AM OUT OF WARRANTY THERE IS NOTHING THEY CAN DO. THEY SAID I HAVE TO CONTACT FORD CUSTOMER SERVICE TO GO FURTHER AND GAVE ME THE PHONE NUMBER. I CONTACTED THEM WHO SAID THE SAME THING..SORRY NO MORE WARRANTY. I DO NOT THINK THIS IS RIGHT. I UNDERSTAND MY EXTENDED WARRANTY IS JUST PAST BUT THIS SEEMS TO BE A PREVALENT ISSUE WITH THE 3.5 ECOBOOST ENGINES. I PAID OVER ONE THOUSAND DOLLARS TO UPGRADE TO THIS ENGINE AFTER SEEING AND HEARING ADVERTISEMENTS ABOUT ITS BENEFITS AND DURABILITY. NOW, WHEN IT HAS A PROBLEM BY NO FAULT OF MINE, I AM TOLD THAT IT WILL NOT BE TAKEN CARE OF. THIS WAS MY FIRST FORD AND WILL BE MY LAST.
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