NHTSA Complaint #10863263 — 2005 CHRYSLER PACIFICA

TYPICAL RUST THROUGH OF ENGINE CRADLE SUB FRAME (K FRAME) OF A PACIFICA SUV ALMOST CAUSING THE ENGINE TO DROP THROUGH TO THE GROUND. DISCOVERED THE RUST THROUGH, AND SUBSEQUENT ENGINE SHIFT, IN MID OCTOBER 2015 @ APPROXIMATELY 144,000 MILES, WHILE CAR WAS UP ON A LIFT. CAR WAS NO LONGER DRIVABLE DUE TO THIS CONDITION. HAD A LOCAL CHRYSLER DEALERSHIP'S REPAIR SHOP TO REPLACE THE CRADLE FRAME AND MOTOR MOUNTS SHORTLY THEREAFTER. THEY DISAVOWED ANY HELP OR THEIR INVOLVEMENT IN GETTING CHRYSLER TO COVER THE REPAIR OF A KNOWN DEFECT. CALLED CHRYSLER'S CUSTOMER SERVICE AND WAS TOLD MY PACIFICA WAS NOT PART OF THE EXTENDED WARRANTY ISSUED FOR A SMALL NUMBER OF AND SHORT PRODUCTION RUN OF PACIFICAS. AM ATTEMPTING TO AGAIN CONTACT CHRYSLER CUSTOMER SERVICE VIA LETTER AND ASK FOR HELP WITH THE COST OF REPAIRS. ALSO TRYING TO JOIN THE CLASS ACTION GROUP THAT IS SUING CHRYSLER OVER THIS ISSUE. LAW FIRM IN COLUMBUS, OH IS LEAD COUNSEL ON THE CASE. I LOVE THIS CAR FOR ALL ITS ATTRIBUTES AND THAT IS WAS DEVELOPED, BUILT AND SOLD WHILE MERCEDES BENZ OWNED CHRYSLER, GIVING IT A MUCH HIGHER QUALITY IN MY OPINION. PRESENT DAY FIAT CHRYSLER DOESN'T SEEM TO WANT TO HELP OUT ON THIS ISSUE.