NHTSA Complaint #10862902 — 2015 HONDA PILOT

ALMOST IMMEDIATELY AFTER PURCHASE, NOTICE CAR SHUDDERING AND SHAKING AT 35-50MPH AND THEN EVEN HIGHER SPEED LIMITS. WENT TO PURCHASING DEALER SERVICE DEPARTMENT AND THEY TOLD ME THIS IS A COMMON PROBLEM ASSOCIATED WITH VCM SYSTEM. TOOK CAR FOR THREE SUBSEQUENT REPAIRS OVER NEXT YEAR TO ANOTHER HONDA DEALER. EVEN AFTER DOWNLOADING NEW PCM AND VCM / TORQUE MANAGEMENT SOFTWARE UPDATE PROVIDED BY HONDA, PROBLEM STILL EXISTS. HONDA STATES THAT THEY WILL CONTINUE TO WORK ON THIS FIX, BUT CORPORATE NOW STATES THAT THIS DEFECT IS WITHIN ACCEPTABLE OPERATING STANDARDS. ON SOME DAYS THE SHUDDERING SEEMS UNSAFE AND COULD POSE A RISK, I SUSPECT, TO DRIVER AND PASSENGER SAFETY. HAVE FOLLOWED ALL LEMON LAW GUIDANCE FROM STATE OF GEORGIA AND HONDA CONTINUES TO PRODUCE LIES AND FALSE STATEMENTS TO COVER UP A PROBLEM WHICH HAS EVEN BEEN WRITTEN ABOUT BY EDMUNDS.COM. CORPORATE REP MET ME AT DEALERSHIP TO EVALUATE PROBLEM. HE ACKNOWLEDGE PROBLEMS DURING A TEST DRIVE; STATED THAT SOME CARS JUST DON'T MAKE IT OFF THE ASSEMBLY LINE PERFECT, AND THAT MY VEHICLE IS ONE OF THOSE VEHICLES. HONDA CORPORATE ALSO STATES THAT THE LOCAL DEALERSHIP IS IN CONCURRENCE WITH THEIR ASSESSMENT, AND I KNOW FOR A FACT THAT THEY ARE NOT BASED ON DISCUSSIONS WITH THEM AND WITH THEIR SERVICE TECHNICIANS WHO HAVE WORKED ON MY VEHICLE. HONDA SHOULD BE ASHAMED OF HOW THEY ARE IGNORING AN OPERATING PROBLEM WITH THIS VEHICLE; EXPANDING ACCEPTABLE TOLERANCE LIMITS IN ORDER TO CALL THIS VEHICLE NORMAL AND SAFE.