NHTSA Complaint #10862764 — 2002 NISSAN MAXIMA

IN SEPT. 2014, MY CAR WAS IN FOR SERVICE AND RECALL NUMBER "03V455000" WAS PERFORMED. THE 2 CAMSHAFT SENSORS AND 1 CRANKSHAFT SENSOR WERE TO ALL BE REPLACED. IN APRIL 2016, MY CAR WAS EXPERIENCING PROBLEMS WITH ALL 3 SENSORS. MY CAR WOULD STOP AT ANY MOMENT (STOPPED OR DRIVING). I'VE BEEN IN MANY INTERSECTIONS OR THE INTERSTATE AND IT'LL DIE ON ME AND TAKE A LONG TIME TO CRANK BACK UP. I HAD TO PAY OVER $120 AT THE DEALERSHIP TO GET THE DIAGNOSIS. UPON LOOKING AT MY RECALL PAPERWORK, ONLY THE CRANKSHAFT SENSOR WAS REPLACED. WHEN BRINGING THAT INFO TO DEALER, THEY CLAIMED IT WAS A KIT THAT INCLUDED ALL 3 SENSORS. EVERY SINGLE INTERNET SEARCH, INCLUDING NISSAN'S OWN PUBLIC PARTS WEBSITE, SAYS THAT PART # 23731-AL60C IS A SINGLE CRANKSHAFT SENSOR AND COULD NOT PROVE THAT THEIR INTERNAL/PRIVATE PARTS SYSTEM CLAIMED IT WAS A KIT. I THEM REACHED OUT TO THE NISSAN RECALL NUMBER (1-800-647-7261) LISTED ON THE RECALL TO EXPLAIN THE ISSUE WITH ALL THE SENSORS NOT BEING REPLACED. AFTER A FEW CALLS, MY INFO WAS ROUTED TO A REGIONAL ASSOCIATE. I ASKED HER IF SHE NEEDED TO EXPLAIN THE STORY TO HER AND SHE SAID SHE DIDN'T. AFTER 5 DAYS, THE REGIONAL ASSOCIATE CALLED ME BACK AND EXPLAINED TO ME THAT SHE REACHED OUT TO THE DEALERSHIP AND SAID THAT NISSAN IS AGREEING WITH THE DEALERSHIP AND CANNOT ASSIST ME ANY FURTHER. SHE COULD SEE THE WORK INFORMATION, BUT SEEMED SIMPLY SIDED WITH THE DEALERSHIP WITHOUT ANY FURTHER INFO OR QUESTIONING ME FOR A BETTER UNDERSTANDING.