NHTSA Complaint #10862328 β 2010 FORD MUSTANG
STRUCTURE:BODY issue reported to NHTSA
Complaint Details
| ODI Number | 10862328 |
| Vehicle | 2010 FORD MUSTANG |
| Component | STRUCTURE:BODY |
| Date of Incident | |
| Date Filed | |
| Mileage | 14,100 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | PA |
Consumer Description
MY MUSTANG IS ONLY 6 YEARS OLD, MINT CONDITION, ONLY 21,800 MILES ON IT CURRENTLY. PAINT IS BUBBLING ON THE HOOD, ABOUT TO START PEELING OFF. AFTER RESEARCHING THIS TODAY, I'VE LEARNED THAT THIS IS APPARENTLY A PROBLEM ON MULTIPLE FORD MODELS, INCLUDING AND BEYOND THE MUSTANG, AND SPANNING MANY MODEL YEARS. I UNDERSTAND THAT FORD IS AWARE OF THIS PROBLEM AND HAS ISSUED AT LEAST ONE TSB ON IT, IF NOT MORE, YET CONTINUES TO KNOWINGLY SELL THESE VEHICLES WITH DEFECTIVE PAINT JOBS ON THEM, CAUSING THEIR CUSTOMERS FINANCIAL LOSS IN HAVING TO REPAINT THE VEHICLE IN AS FEW AS 3 YEARS AFTER PURCHASING. DUE TO THE CORROSIVE NATURE, THIS IS AN EXTRAORDINARILY INTRICATE PROCESS TO REPAINT THESE AND REQUIRES SPECIAL PROCESSES AND FORD IS REFUSING TO FIX THESE VEHICLES EVEN THOUGH THEY CREATED THE PROBLEM. IT SOUNDS LIKE THERE IS ONE LAWSUIT IN PROGRESS BUT IT ONLY GOES UP TO 2007 MODELS I THINK, BUT APPARENTLY THERE ARE MANY VEHICLES BEYOND THAT YEAR THAT HAVE THE SAME PROBLEM. I READ "FORD USED ALUMINUM HOODS BUT FAILED TO PROPERLY INSULATE THEM FROM PRIOR MODEL YEAR IRON-BASED CONNECTING AND SUPPORTING PARTS, DESPITE KNOWING THAT WOULD GIVE RISE TO GALVANIC COUPLING AND CORROSION" FOR A MORE TECHNICAL ANSWER. ALSO I FOUND "WHAT IS INTERESTING TO NOTE ABOUT THIS ISSUE IS THAT FORD ACTUALLY WROTE A TECHNICAL SERVICE BULLETIN (TSB) AND SENT IT OUT TO ALL OF ITS DEALERS IN 2004 OUTLINING THE ISSUES WITH THE HOODS AND HOW TO REPAIR THEM PROPERLY, EVEN THOUGH THEY DENY ALL WRONG DOING OR THAT AN ISSUE EVEN EXISTS - BUT IT IS PRETTY HARD TO IGNORE THAT AN ISSUE EXISTS WHEN A SIMPLE GOOGLE SEARCH OF 'MUSTANG HOOD PROBLEMS' OR "FORD PAINT PROBLEMS" WILL BRING UP FORUM AFTER FORUM OF MUSTANG OWNERS COMPLAINING ABOUT THIS ISSUE". I ALSO READ A POST THAT ANOTHER TSB WENT OUT AFTER THE FIRST ONE THAT INCLUDES ALL MODELS UP TO 2016! PLEASE HELP US!
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