NHTSA Complaint #10862186 — 2012 FORD FUSION

WHILE DRIVING TO A FAMILY MEMBER BIRTHDAY PARTY LESS THEN 15 MILES FROM OUR RESIDENCE, WE BEGAN PULLING ONTO THE ROAD AND THAT WHEN IT THE DISPLAY SAID SERVICE POWER STEERING NOW AND IT WAS HARD TO TURN. AS WE TURNED ON THE THE ROAD WHILE DRIVING OUR 3 YOUNG CHILDREN ON THE BACK WITH NO POWER STEERING WE ALMOST GOT TBONED. THE CAR HAD ONLY 69K ON THE MILEAGE IT HAD JUST PASSED THE WARRANTY REPAIR LIMIT. I THOUGHT IT MIGHT HAVE BEEN A EASY FIX LIKE MOST OTHER VEHICLES THEY HAVE A CHAIN OR BELT BUT THIS IS COMPLETELY ELECTRICAL. THE PART THAT REALLY HAS MADE ME UPSET AND FRUSTRATED WAS WHEN MY SISTER IN LAW A CLOSE FRIEND WITH THE SAME YEAR MAKE AND MODEL RECEIVED NOTICES THAT THEIR CARS WERE UP FOR A RECALL FOR THE POWER STEERING. SO I CALLED MY LOCAL DEALER AND ASKED IF THEY COULD CHECK ON IF MY CAR WAS UP FOR RECALL SINCE MY CAR ACTUALLY HAD THE POWER STEERING GO OUT ON IT. THE DEALERSHIP RESPONDED WITH A "NO, BECAUSE MY CAR WAS NOT ON THE DESIGNATED LIST OF A CERTAIN TIME, PLACE AND DATE IT WAS MANUFACTURED TO BE APPLICABLE FOR THE RECALL". IT MAKES NO SENSE THAT IF THEY ARE RECALLING SOME WITH THE POWER STEERING ISSUES WHY NOT ALL, ESPECIALLY THE ONE THAT ARE ACTUALLY HAVE REAL ISSUES AND ARE A POSSIBLE THREAT TO THE SAFETY OF ONES FAMILY.