NHTSA Complaint #10861747 — 2012 FORD FIESTA

PURCHASED USED IN 2014 W/ 22754 MILES FOR MY DAUGHTER. APPROX. SIX MONTHS LATER, AFTER MOVING OUT OF TOWN, STARTED TO COMPLAIN ABOUT THE CAR - SOUNDS, SHAKING, SUDDEN LACK OF POWER...WHEN SHE DROVE. THIS IS VERY WELL DOCUMENTED IN YOUR ARCHIVED LIST OF SIMILAR COMPLAINTS WITH THIS VEHICLE AND THROUGHOUT THE INTERNET - ALL POINTING TO THE TRANSMISSION. THOUGH SHE HAS TAKEN THE VEHICLE IN NUMEROUS TIMES ON THIS ISSUE, AS WELL AS A DOOR LATCH RECALL, THESE SO CALLED SOFTWARE UPDATES HAVE STILL LEFT SERIOUS ISSUES. THOUGH SHE SAYS THAT THE SHUDDERING AND LOUD NOISES HAVE ABATED, SHE STILL HAS AT TIMES FELT THE TRANSMISSION DISENGAGE. I AM WRITING TODAY BECAUSE THIS HAS BECOME A VERY SERIOUS SAFETY ISSUE - ONE OF WHICH MY WIFE WHO WAS JUST VISITING OUR DAUGHTER AND AS A PASSENGER OF THIS VEHICLE, WITNESSED FIRST HAND WHEN THE CAR LOST ALL POWER TO THE TRANSMISSION FOR SEVERAL SECONDS. THIS OCCURRED AS THEY WERE CROSSING AN INTERSECTION AND WITH THE LOSS OF POWER, CAME CLOSE TO BEING IN AN ACCIDENT. THERE IS NEVER A WARNING WHEN THE CAR DECIDES TO BEHAVE IN THIS FASHION. I HAVE NOW READ TOO MUCH ABOUT THIS PROBLEM AND FRANKLY SHOCKED THAT THIS PROBLEM AS GONE ON THIS LONG. I DO NOT WANT MY DAUGHTER HURT - I DO NOT WANT ANYONE HURT. THIS SEEMS TO BE AN INHERENT DESIGN PROBLEM AND FORD'S RECOMMENDED STEPS TO REMEDY HAVE NOT WORKED ENTIRELY. I DO NOT FAULT THE DEALERSHIP THAT HAS TRIED EVERYTHING TO HELP HER - EVEN REPLACING A TRANSMISSION CONTROL MODULE (TCM). LET'S DO THE RIGHT THING BEFORE SOMEONE GETS SERIOUSLY HURT. THIS GOES WELL BEYOND JUST AN ANNOYANCE PROBLEM OR EVEN THE UNFORESEEN REDUCTION IN THE CARS RESALE VALUE. THANK YOU *TR