NHTSA Complaint #10861620 — 2014 NISSAN ROGUE

FUEL PUMP FAILED LEADING TO STALL ON BUSY INTERSTATE, CREATING A SAFETY RISK FOR 3 PASSENGERS IN THE VEHICLE. NISSAN FAILED TO NOTIFY ME AHEAD OF TIME THAT THE FUEL PUMP FAILURE WAS UNDER ACTIVE RECALL - I COULD HAVE HAD IT REPAIRED AHEAD OF TIME. AS IT TURNED OUT, THE STALL OCCURRED OVER 375 MILES FROM MY HOME, AND FORCED ME TO OVERNIGHT IN MONROE LA, INCLUDING HOTEL AND RENTAL CAR COSTS - AS I HAD TO ABANDON MY CAR THERE WHILE THEY WAITED TO OBTAIN A REPLACEMENT FUEL PUMP. NISSAN COULD HAVE ALERT ME AND I COULD HAVE PROACTIVELY REPLACED THE DEFECTIVE FUEL PUMP, BUT THEY DID NOT DESPITE MY USING THE NISSAN DEALER FOR ROUTINE OIL CHANGES. NEITHER DEALER NOR CORPORATION NOTIFIED ME OF THE SAFETY RISK OR RECALL. THE FAILURE HAS SO FAR INCURRED DIRECT COSTS TO ME IN EXCESS OF $1000 PLUS LOSS OF TWO DAYS OF MY TIME, AND THE NEAR MISS RISK SAFETY EVENT FOR 3 PERSONS. I AM VERY UNHAPPY WITH THE VEHICLE AND WITH THE CORPORATION.