NHTSA Complaint #10861383 — 2009 JEEP PATRIOT

IN APRIL 2016 THIS 2009 JEEP PATROIT FAILED THE ANNUAL NEW YORK STATE SAFETY INSPECTION DUE TO A SEVERELY RUSTED, UNSAFE FRAME CROSSMEMBER UNDER THE ENGINE. THE OWNER IS AWARE THAT CHRYSLER/JEEP RECOGNIZES THIS SAFETY PROBLEM AND IN JULY 2014 ISSUED AN EXTENDED WARRANTY (X58) TO COVER REPAIRS TO 2007 JEEP PATROITS AND OTHERS. THIS SUBJECT VEHICLE HAS THE EXACT SAME CORROSION ISSUE BUT IS NOT RECOGNIZED BY JEEP AS BEING PART OF THE WARRANTED POPULATION. THE JEEP CUSTOMER SERVICE REPRESENTATIVES FAIL TO PROVIDE A CREDITABLE EXPLANATION FOR WHY A WARRANTY CANNOT BE EXTENDED TO ANY VEHICLE THAT MANIFESTS THE PROBLEM THEY HAVE ALREADY ADDRESSED. THIS OWNER ARGUES THAT JEEP SHOULD PROVIDE FOR THIS REPAIR FROM STANDPOINTS OF ETHICS, CREDITABLY, SAFETY, PRECEDENT, AND PROMOTION OF FUTURE CUSTOMER LOYALTY. THIS ISSUE HAS BEEN DISCUSSED WITH JEEP CUSTOMER AGENTS (1-877-426-5337) AND IS ASSIGNED CASE #29134626. CONFORMATION OF THE CITED DEFECT CAN BE VERIFIED BY THE SERVICING DEALER: DUROCHER CHRYSLER SALES, PLATTSBURG, NY, 1-888-635-4599.