NHTSA Complaint #10861337 — 2010 FORD EXPLORER

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. WHEN STOPPED AT A RED LIGHT AND ATTEMPTING TO ACCELERATE THE VEHICLE, THE FRONT END MADE AN UNUSUAL NOISE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE VALVE SPRING FRACTURED AND NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE; HOWEVER, THE MANUFACTURER WAS WILLING TO PAY A PORTION OF THE REPAIR AND BUILD THE ENGINE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.