NHTSA Complaint #10861321 — 2012 ACURA TSX

ON MONDAY APRIL 11, 2016 AT APPROXIMATELY 9:40AM WHILE DRIVING ON I-15 NORTH I HEARD A VERY LOUD NOISE WHICH I FOUND OUT AFTER PARKING MY CAR THAT THE MOONROOF HAD SHATTERED AND WAS BENT OUTWARD. IT WAS NOT CLEAR TO ME WHAT HAPPENED OR WHERE THE NOISE CAME FROM WHEN I WAS DRIVING, SINCE THERE WERE NO OTHER VEHICLES IN CLOSE VICINITY AND THERE WERE NO LOOSE OBJECTS ON THE ROAD. I WAS DRIVING ROUGHLY AROUND 70MPH WHEN THE MOONROOF UNEXPECTEDLY SHATTERED, ALL WINDOWS WERE CLOSED, RADIO WAS OFF AND THE VISOR/SHADE TO THE MOONROOF WAS ALSO CLOSED. I IMMEDIATELY REPORTED THE SITUATION TO ACURA OF RIVERSIDE IN CALIFORNIA WHERE I ORIGINALLY PURCHASED THE CAR (BRAND NEW) AND WAS REFERRED TO ACURA CLIENT RELATIONS WHO THEN INSTRUCTED ME THAT I GO TO THE NEAREST ACURA DEALERSHIP TO HAVE THE CAR INSPECTED.I TOOK THE CAR TO KEARNY MESA ACURA IN SAN DIEGO AND THEY HELD MY CAR ALL DAY ON APRIL 14. THEY DID NOT INSPECT AND EXAMINE THE MOONROOF TO DETERMINE WHAT CAUSED IT TO SHATTER. IN CONCLUSION, IT IS DISINGENUOUS FOR KEARNY MESA ACURA TO NOT EVEN INSPECT THE CAR AND IT IS APPALLING AND INEXCUSABLE FOR THE CASE AGENT AT ACURA CLIENT RELATIONS TO NEGLIGIBLY DISMISS THE REPORT AS 'DAMAGE IS FROM OUTSIDE INFLUENCE'. LASTLY, I TOOK THE CAR FOR INSPECTION TO ACURA OF RIVERSIDE ON APRIL 23 AND WAS TOLD THERE IS NO IMPACT ON THE MOONROOF BUT THE DECISION IS UP TO DISTRICT PARTS & SERVICE MANAGER AT AMERICAN HONDA MOTOR COMPANY, INC. ACURA OF RIVERSIDE CALLED ME ON APRIL 25, 2016 STATING THE DISTRICT PARTS & SERVICE MANAGER SAYS DAMAGE WAS DONE BY OUTSIDE INFLUENCE WOW! THIS EXPERIENCE TO SAY THE LEAST HAS BEEN HORRENDOUS AND UNFAIR, AS I WRITE THIS I HAVE A 2002 CIVIC EX ON THE DRIVEWAY CURRENTLY ON RECALL FOR THE TAKATA AIRBAGS AND MY FAMILY OWNS TWO MORE ACURA TSX'S. I CAN ONLY SAY SHAME ON EVERYTHING ACURA AND SHAME ON EVERYTHING HONDA. POST NOTE: (FULL LETTER ATTACHED IN PDF)