NHTSA Complaint #10861038 — 2012 DODGE RAM 1500

THE DEALERSHIP INFORMED ME OF A RECALL THAT THEY DID NOT HAVE THE PARTS IN TO REPLACE THE PARTS DEFECTIVE. SHE MADE ME AN APPOINTMENT TO RETURN AND HAVE IT DONE IN ABOUT A WEEK. THE FOLLOWING WEEK I RECEIVED A CALL FROM HER STATING THAT THE PARTS HAD NOT CAME IN. SHE HAD LAUGHED ABOUT NOT BEING ABLE TO GET PARTS SHE HAD BEEN ORDERING. TOLD ME SHE WOULD CALL ME WHEN SHE GOT THEM IN. NEVER TELLING ME THE SERIOUSNESS OF THE RECALL. THAT IT WAS FATALLY DANGEROUS TO DRIVE. I RECEIVED DOCUMENTATION FOR THE RECALL AND CALLED TO SEE WHAT WOULD BE DONE TO REMEDY IT. WAS GUARANTEED TO BE ABLE TO DRIVE IT SINCE THEY COULD ONLY PUT ME IN ANOTHER VEHICLE IF THEY WERE GOING TO BE REQUIRED TO KEEP IT OVERNIGHT. I HAD A WRECK THE FOLLOWING WEEK. LOST CONTROL COMING HOME EASTER. I AM 100% DISABLED AND HANDICAPPED FROM A DEBILITATING SPINAL DISEASE. I THOUGHT THE POWER STEERING WAS GOING OUT FROM A WRECK I HAD THE END OF DECEMBER. I HAD MY REPAIR WORK DONE AT THE SAME BODY SHOP. THEY ASSURED ME THE HOSES AND PUMP WERE REPLACED BUT IT DRIVES LIKE IT HAS NO POWER STEERING. KEEP IN MIND I'M A WIDOW TO AN ACTIVE DUTY HUSBAND I LOST. MOTHER OF 2. THE DEALERSHIP ASSURED ME SO I PUT MY TRUST INTO THEM. I NOW HAVE A VEHICLE THAT'S HAD EXTENSIVE DAMAGE IT WILL NEVER BE RIGHT. I'M COMPLETELY DEVASTATED.