NHTSA Complaint #10860936 — 2009 SATURN AURA

SUSPENSION issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10860936
Vehicle	2009 SATURN AURA
Component	SUSPENSION
Date of Incident	August 20, 2015
Date Filed	April 22, 2016
Mileage	44,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NV

Consumer Description

TL* THE CONTACT OWNS A 2009 SATURN AURA. WHILE DRIVING 10 MPH, THE STEERING WHEEL BEGAN TO MAKE AN ABNORMAL SOUND WITHOUT WARNING. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000. UPDATED 06/08/2016*LJ THE CONSUMER STATED HE RECEIVED TWO CONFLICTING INSPECTIONS. HE WAS TOLD THERE WAS AN ISSUE WITH THE RACK AND PINION, AND THEN HE WAS TOLD THERE WAS NO ISSUE. THE TIRES HAVE SINCE WORN OUT AND NEEDS TO BE REPLACED. UPDATED 06/29/16.*JB

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