NHTSA Complaint #10860896 — 2010 FORD ESCAPE

POWER STEERING SUDDENLY WENT OUT WHILE MY WIFE AND HER CLIENT WERE PARKING AT A RETAIL STORE. POWER STEERING HAS NOT RETURNED SINCE. MY WIFE WAS ABLE TO PARK THE VEHICLE SAFELY BUT NOT ABLE TO STEER IT TO MOVE THE VEHICLE ANYWHERE AFTER THAT (I HAD TO WRESTLE WITH THE STEERING TO MOVE THE VEHICLE TO A REPAIR FACILITY). THE LOCAL FORD DEALERSHIP DIAGNOSED THIS AS A TORQUE SENSOR FAILURE. RECALL 14S05 SERVICE WAS PERFORMED IN 2014 IN AS MUCH AS THE SOFTWARE FOR THE SYSTEM WAS UPDATED -NO PARTS WERE REPLACED. FORD HAS STATED THAT THE TORQUE SENSORS IN THE AFFECTED VEHICLES ARE KNOWN TO BE FAULTY YET, WHEN A UNIT FAILS (LIKE MINE) AFTER THE SOFTWARE HAS BEEN UPDATED, THEY REFUSE TO FIX IT. MY VEHICLE HAS JUST OVER 83,000 MILES WHICH IS WELL BELOW THE REASONABLE LIFE EXPECTANCY FOR A TORQUE SENSOR. FORD CUSTOMER SERVICE AND RECALL DEPARTMENTS HAVE REFUSED ANY FURTHER REMEDIATION.