NHTSA Complaint #10860552 — 2001 PONTIAC GRAND PRIX

I RECENTLY RECEIVED A RECALL NOTICE FROM GM, RECALL# 15757, FIRST WEEK OF MARCH 2016 REGARDING THE ENGINE'S FRONT VALVE COVER AND GASKET TO BE REPLACED WITH NEW PARTS DUE TO DROPS OF ENGINE OIL THAT MAY DEPOSIT ON THE EXHAUST MANIFOLD WHICH COULD CAUSE AN ENGINE FIRE. I CALLED DEALERSHIP AND WAS TOLD PARTS WERE STILL NOT AVAILABLE AND I WAS PLACED ON A WAITING LIST. ON APRIL 9, 2016, MY CAR STARTED ON FIRE DUE TO OIL LEAK. THE CAR WAS PARKED FOR 5 MINUTES BEFORE SMOKE AND FIRE STARTED TO COME FROM UNDER THE HOOD. THE FIRE DEPT. DID COME OUT AND PUT THE FIRE OUT, HOWEVER, THE ENTIRE ENGINE COMPARTMENT IS TOTALED. I CONTACTED THE DEALERSHIP ON APRIL 11TH, IN WHICH THE DEALERSHIP STILL DID NOT HAVE THE RECALL PARTS AVAILABLE. I WAS GIVEN GENERAL MOTOR'S PHONE#, CONTACTED THEM AND EXPLAINED THE SITUATION, IN WHICH WE WERE TOLD THAT SOMEONE WOULD COME OUT IN 48 HRS TO ASSESS DAMAGE. HOWEVER, ON APRIL 13TH, I RECEIVED A PHONE CALL FROM AN ADVISOR STATING THAT FURTHER INFORMATION IS NEEDED FROM ME. NO ONE HAS COME OUT TO ASSESS DAMAGE AS ORIGINALLY STATED, AS WELL, I HAD TO EMAIL SEVERAL PICTURES AND PAPERWORK THAT WAS REQUESTED. WHEN I ATTEMPT TO CONTACT THE ADVISOR THROUGH EMAIL OR PHONE, SHE DOES NOT RESPOND TO ANY OF MY INQUIRIES. I EXPLAINED WE ARE IN NEED OF A RENTAL SINCE I'M OUT A VEHICLE, HOWEVER, I WAS TOLD THAT IS NOT THEIR CONCERN, AS WELL, IT COULD TAKE 20-30 BUSINESS DAYS TO DETERMINE ANYTHING. I'M NOT SURE IF I SHOULD ENTRUST GM TO TAKE CARE OF THIS SITUATION OR GET LEGAL ADVICE. I ALSO HAVE PICTURES AVAILABLE FROM MY PHONE, HOWEVER, THE FORM WOULD NOT ALLOW ME TO UPLOAD DUE TO THE SIZE.