NHTSA Complaint #10860070 — 2011 CHEVROLET EQUINOX

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10860070
Vehicle	2011 CHEVROLET EQUINOX
Component	ENGINE
Date of Incident	April 13, 2016
Date Filed	April 18, 2016
Mileage	109,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

MY 2011 EQUINOX HAD A LOUD BANGING SOUND IN THE ENGINE. THE OIL WAS CHANGED AT 104K AND IS NOW AT 109K. CAR BROKE DOWN IN DRIVEWAY. I HAD IT TOWED TO THE DEALERSHIP WHERE THEY COULD FIND A LEAK OR BURNING OF OIL. THEY STATED THAT THERE WAS NOT ONE DROP OF OIL LEFT AND THE TIMING CHAIN AND GUIDES WERE RUINED. THE DEALERSHIP BLAMED JIFFY LUBE BY SAYING THEY DID NOT PUT SUFFICIENT OIL IN THE CAR; AND JIFFY LUBE BLAMED CHEVROLET STATING THEY KNOW THEY HAVE ENGINE ISSUES IN THIS MODEL (THE CARS "EAT" OIL) THE DEALERSHIP SAID THAT CORPORATE HEADQUARTERS WANT TO OPEN THE MOTOR UP FOR 2K TO SEE IF IT IS A DEFECT IN THE MODEL. I AM NOT WILLING TO PAY THIS. TWO YEARS AGO THEY HAD TO REBUILD THE CYLINDER HEAD BECAUSE OF A MANUFACTURERS DEFECT.

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