NHTSA Complaint #10860012 — 2013 NISSAN ALTIMA

MY ALMOST 14 YEAR OLD SON WHO IS 106 LBS. SITS IN THE PASSENGER SEAT AS WELL AS A MALE FRIEND WHO IS 220. THE PASSENGER AIR BAG LIGHT REMAINS "OFF" WHEN IT SHOULD BE ENGAGED. I TOOK IT TO A NISSAN DEALER AND THEY SAID THAT THEY RESET IT AND MY SON MAY NOT BE "HEAVY ENOUGH". I AM VERY UPSET AT HOW THEY HANDLED IT (THEY DIDN'T) AND I CAN GUARANTEE IF THERE IS AN INCIDENT THAT HAPPENS AND THESE WERE DEFECTIVE, THERE WILL BE ISSUES. I HAVE READ ONLINE THAT NUMEROUS OTHER PEOPLE HAVE THE SAME PROBLEM AND THEY SAID THEY HAVE TO RESTART THE CAR TO GET IT TO GO OFF. I AM NOT DOING THAT OR BUYING IT. I WAS TOLD THAT IF NISSAN DOES NOT RECOGNIZE THIS PROBLEM FOR THIS SPECIFIC YEAR AND MODEL, THAT THE RECALL WITH NOT BE COVERED. IT IS OBVIOUSLY AN ISSUE. SECONDLY, I MADE AN APPT 3 WEEKS IN ADVANCE FOR MY HOOD LATCH TO BE REPAIRED TO ALLOW FOR THE PART TO GET IT. I DROVE 1.25 HRS TO GET IT REPLACED, SAT THERE FOR 2 HOURS TO BE TOLD THAT THEY WERE PUTTING IN IT AND THEN "DID NOT HAVE IT IN". THEY HAD ME TAKE A RENTAL CAR HOME "TO HAVE A SUPERVISOR LOOK AT MY AIRBAG" AS IT WAS OVER THE WEEKEND. I GOT A DISGUSTING CAR FOR 5 DAYS TO FIND OUT NOTHING HAD BEEN REPAIRED. I "NEED TO STOP IN WHEN I AM IN TOWN SOMETIME" TO GET MY HOOD LATCH REPLACED. REALLY???? I WILL NEVER GO BACK TO BILLION NISSAN IN SIOUX CITY. POOR SERVICE. I WOULD LIKE BOTH OF THESE ISSUES TAKEN CARE OF PROMPTLY. ANY ASSISTANCE WOULD BE GREATLY APPRECIATED. THANKS!