NHTSA Complaint #10859990 — 2015 BMW X5

FRONT PASSENGER SEAT BELT IS INSTALLED INCORRECTLY WITHIN THE B PILLAR CAUSING THE BELT TO BE TWISTED AND INTERFERES WITH THE SPEED AND TOTALITY OF THE BELT'S RETRACTION. I NOTED THIS TO THE SALESMAN AT NEW VEHICLE DELIVERY AND WAS TOLD IT WAS NOT A SAFETY CONCERN AND THAT THEY'D FIX IT AT THE NEXT SERVICE APPOINTMENT. AT THE SERVICE APPOINTMENT, I COMPLAINED AGAIN ABOUT THE TWISTED SEAT BELT AND WAS FIRST ACCUSED OF TWISTING THE SEAT BELT. THE BMW TECHS ATTEMPTED TO "UNTWIST" THE SEAT BELT AND TOLD ME THAT THEY HAD FIXED IT. UPON RETURN OF THE VEHICLE, THE PASSENGER SEAT BELT STOPPED RETRACTING PROPERLY AND IS STILL TWISTED. THIS DEFECT APPLIES TO ALL STATES OF VEHICLE OPERATION AND DEALER HAS FAILED TO RECTIFY THE SITUATION ON TWO OCCASIONS. I DO NOT TRUST THE SEAT BELT WAS ENGINEERED TO WITHSTAND AN ACCIDENT WHILE INSTALLED BACKWARDS AND CERTAINLY NOT WITH A FOLDED/TWISTED/KINKED BELT. I NOW BELIEVE THIS TO BE A SERIOUS SAFETY CONCERN BECAUSE BMW HAS FAILED TO RECTIFY THIS FACTORY DEFECT WHICH SEEMS TO CREASE AND CAUSE IRREPARABLE HARM TO THE SEAT BELT, BEING RETRACTED IN SUCH A STATE. I DO NOT WANT A PASSENGER INJURED OR KILLED BECAUSE OF A FACTORY DEFECTIVE SEAT BELT WHICH I HAVE ATTEMPTED TO RECTIFY SINCE TAKING DELIVERY OF THIS CUSTOM-ORDERED VEHICLE IN 10/2015. 3 PHOTOS OF IMPROPERLY INSTALLED FRONT PASSENGER SEAT BELT INCLUDED. PHOTO OF PROPERLY FUNCTIONING DRIVER'S SIDE SEAT BELT INCLUDED FOR COMPARISON.