NHTSA Complaint #10855394 — 2010 CHEVROLET SUBURBAN 1500 STRUCTURE:BODY

Complaint Details

ODI Number	10855394
Vehicle	2010 CHEVROLET SUBURBAN 1500
Component	STRUCTURE:BODY
Date of Incident	June 1, 2015
Date Filed	April 13, 2016
Mileage	45,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE DASHBOARD HAS BEGUN TO CRACK AND IS IN THE AREA OF THE AIR BAGS. I AM CONCERNED THAT THIS HAS COMPROMISED MY SAFETY AND THAT OF MY PASSENGER IF THERE WERE BE A NECESSITY FOR THE AIRBAGS TO BE DEPLOYED. SHARDS OF THE BRITTLE PLASTIC COULD PUNCTURE THE AIRBAGS OR BE PROJECTED THROUGH THE CABIN INJURING PASSENGERS. THIS IS MY SECOND SUBURBAN PURCHASED NEW AND WITH AS MUCH AS I HAVE SPENT, I WOULD EXPECT IT NOT TO CRUMBLE APART IN FIVE YEARS OR THAT THE COMPANY WOULD BE APOLOGETIC AND EAGER TO ADDRESS THE ISSUE. EXTREMELY DISSATISFIED AND UNWILLING TO SPEND $800 QUOTED BE DEALER TO REPLACE POOR QUALITY DASH WITH THE SAME PART THAT WILL CRUMBLE LIKE THE FIRST IN FOUR OR FIVE YEARS. THIS WILL BE MY LAST CHEVY PURCHASE.

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