NHTSA Complaint #10854893 — 2009 NISSAN ALTIMA HYBRID ELECTRICAL SYSTEM

Complaint Details

ODI Number	10854893
Vehicle	2009 NISSAN ALTIMA HYBRID
Component	ELECTRICAL SYSTEM
Date of Incident	March 8, 2016
Date Filed	April 11, 2016
Mileage	101,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

THE NISSAN ALTIMAS AND MAXIMAS HAVE A FAULTY ELECTRONIC STEERING LOCK (FACTORY PART #48700-9N00B & 48700-9N00A). WHICH WILL FAIL AND YOUR CAR WILL NOT START. THIS SHOULD BEEN RECALLED BECAUSE IT IS A VERY COMMON ISSUE WHICH RENDERS THE CAR NON-DRIVABLE. ALSO THIS PART WAS ONLY ON THE 07-11 ALTIMAS AND 09-10 MAXIMAS. ALL THIS PART IS A LITTLE LOCK ACTUATOR THAT MOVES UP AND DOWN AND UNLOCKS THE STEERING WHEEL, THEN INFORMS TO VEHICLE TO START THE CAR. SO IF THIS FAILS WHEN YOU PUSH THE START BUTTON ON THE VEHICLE THE CAR WILL NOT START. NISSAN KNOWS THAT IT IS AN COMMON ISSUE, EVEN THEIR SERVICE TECHS INFORMED ME IT IS A ISSUE. UNFORTUNATELY THEY WOULD RATHER CHARGE THE CUSTOMER $680 FOR THE PART ANOTHER COUPLE HUNDRED DOLLARS IN LABOR. THIS ROUGHLY A $1000 REPAIR AND INSTEAD OF NISSAN TAKING RESPONSIBILITY FOR A FAULTY PART, THEY ARE PASSING THE COST OVER TO THEIR CONSUMERS. *TR

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