NHTSA Complaint #10854590 — 2012 FORD FIESTA

PURCHASED THIS VEHICLE IN JULY 2013 WITH A LITTLE OVER 50K MILES. NOTICED WITHIN A COUPLE WEEKS THAT IT DID MAKE SOME STRANGE NOISES (RATTLING, SWITCHING, ETC.) PARTICULARLY WHEN SHIFTING AT SPEEDS UNDER 40MPH. HAD IT CHECKED OUT & NOTHING COULD BE FOUND WRONG AT THE SHOP. FAST FORWARD TO MARCH 2016 & THE NOISES HAVE GOT WORSE & LOUDER, SHIFTING IS IN NO WAY SMOOTH OR NORMAL, & SOMETIMES FEELS LIKE IT IS SLIPPING. I HAVE BEEN IN MAINTENANCE & MANAGEMENT FOR SEVERAL YEARS & CANNOT HAVE THE WOOL PULLED OVER MY EYES ON MECHANICAL MATTERS. UNFORTUNATELY THOUGH, I AM NOT EMPLOYED BY ANY FORD ENTITY SO IT IS PROVING VERY DIFFICULT TO ACTUALLY GET THIS PROBLEM RESOLVED. 3 WEEKS AGO I LEFT THE CAR WITH THE LOCAL FORD DEALERSHIP ALL DAY TO CHECK OUT THE ISSUES WE'VE BEEN SEEING. WHEN PICKED BACK UP, THEY STATED IT ONLY NEEDED A PROGRAMMING UPDATE. I KNEW RIGHT AWAY THAT IT STILL WASN'T LIKE A NORMAL VEHICLE BUT DID NOT SEEM TO BE NEAR AS ROUGH AS BEFORE. ALREADY NOW, IT IS FAR WORSE THAN EVER. WHEN NORMALLY ACCELERATING AROUND TOWN/CITY, THE CAR FEELS COMPLETELY UNSAFE & UN-RELIABLE. I AM AFRAID TO ALLOW MY CHILDREN TO RIDE IN THIS CAR WHICH IS A TERRIBLE FEELING! I'M TAKING BACK TO THE DEALERSHIP THE FIRST OF THIS COMING WEEK HOPING FOR A SOLUTION. WE SPENT QUITE A BIT ON AN EXTRA WARRANTY THAT IS STILL IN EFFECT FOR QUITE A WHILE BUT NOBODY SEEMS TO WANT TO ADMIT SOME COMPONENTS ARE SUB-STANDARD IN QUALITY. THIS IS VERY FRUSTRATING TO HAVE TO GO THROUGH-FIRST TIME FOR ME. I TRULY HOPE THAT SOMEONE WILL TAKE THIS ISSUE SERIOUSLY & ADDRESS IT BEFORE PEOPLE ARE INJURED OR KILLED DUE TO THE LACK OF QUALITY THAT FORD HAS PROVIDED IN THESE VEHICLES. TO ANYONE CONSIDERING PURCHASING ANY MAKE OR YEAR OF VEHICLE WITH LIKE PARTS-I WOULD SERIOUSLY RECONSIDER (TRULY & HONESTLY). MILEAGE IS NOW AT 93K WITH 90% ALL HIGHWAY MILES SINCE OWNERSHIP (25 MILES EACH WAY DAILY HIGHWAY COMMUTE).