NHTSA Complaint #10853908 — 2004 HONDA ACCORD

TEXTBOOK CASE OF TRANSMISSION FAILURE FOR MY '04 HONDA ACCORD V-6 ON FRIDAY, MAY 22, 2015. CAR FAILED ON THE 15 FWY OUTSIDE OF BARSTOW, CA AND HAD TO BE TOWED TO THE LOS ANGELES AREA. WHEN I CONTACTED AMERICAN HONDA I WAS TOLD THAT MY VIN WAS NOT PART OF THE RECALL. MY CAR, THOUGH 11 YEARS OLD, HAD ONLY 89.5K MILES ON IT. IT HAD BEEN SERVICED AT ALL TIMES BY MY HONDA DEALER, INCLUDING TRANSMISSION SERVICE 3 TIMES, INCLUDING JANUARY OF 2015. I HAVE ALL DOCUMENTATION. HONDA QUOTED ME $5,642.40 FOR THE REPAIR, AND ALSO IN A LETTER DATED 6/24/15 CONFIRMED THAT I NEED A NEW TRANSMISSION ASSEMBLY. I "ESCALATED" MY COMPLAINT TO AMERICAN HONDA AND WAS OFFERED $250 "CUSTOMER LOYALTY CARD" WHICH I INITIALLY DECLINED. I THEN CONTACTED AMERICAN HONDA AGAIN AND RECEIVED A $300 CARD FOR THE INCONVENIENCE THAT WHEN MY CAR WAS RETURNED TO ME BY HONDA THE ENTIRE AIR INTAKE SYSTEM WAS MISSING!! IT TOOK THE HONDA DEALERSHIP 3 DAYS T CONTACT ME AND RETURN THE AIR INTAKE SYSTEM. I BOUGHT THIS HONDA ACCORD BRAND NEW FROM THE HONDA DEALER AND AM THE ONLY OWNER/DRIVER. I STILL AM WITHOUT A RELIABLE VEHICLE AND THERE IS NO REASON THAT A TRANSMISSION, WHICH HAS BEEN CONSISTENTLY SERVICED BY THE DEALERSHIP, SHOULD FAIL WITH LESS THAN 90,000 MILES ON THE VEHICLE. HAD I NOT BEEN IN THE DESERT WITH LIGHTER TRAFFIC, I WOULD HAVE BEEN INVOLVED IN AN EXTREME CRASH WITH OTHER VEHICLES. HONDA SHOULD REPAIR MY VEHICLE AND ACKNOWLEDGE THAT THE CURRENT RECALL FAILS TO INCLUDE ADDITIONAL VIN THAT WERE AFFECTED. THEY FOCUS THEIR AD CAMPAIGN ON "HELPFUL", YET THEY DO NOT HELP THEIR HONDA OWNERS. SHAME ON HONDA AND I WOULD LIKE SOME RESULTS.