NHTSA Complaint #10853149 — 2013 FORD FUSION

DAMAGED LUG NUTS: ALL WHEEL REMOVALS/TIRE ROTATIONS WERE PREVIOUSLY DONE BY AUTHORIZED FORD DEALERSHIPS. REPORT OF LOSE LUG NUT SITUATION WAS MADE BY OWNER DURING SCHEDULED MAINTENANCE BUT WAS DISMISSED BY ONE AUTHORIZED FORD DEALER AND SUBSEQUENTLY CONFIRMED AND REPAIRED DURING SCHEDULED MAINTENANCE BY ANOTHER AUTHORIZED FORD DEALER. AUTHORIZED FORD DEALER CONFIRMED DAMAGE AND REPLACED 3 DAMAGED LUG NUTS. SUSPECT EITHER (1) DEFECTIVE MATERIAL OR (2) QUALITY OF SERVICE. DAMAGED LUG NUTS COULD IMPACT SAFETY DURING OPERATION (IF WHEEL SEPARATES FROM MOVING VEHICLE) OR MAINTENANCE (IF OWNER HAS TO CHANGE TIRE ALONG BUSY HIGHWAY). AS OF THE DATE OF THE ALLEGED CORRECTION, THE VEHICLE IS STILL UNDER MANUFACTURER'S WARRANTY, HAS BEEN IN SERVICE LESS THAN 36 MONTHS, AND HAS LESS THAN 36,000 MILES ON ODOMETER.