NHTSA Complaint #10852881 — 2009 DODGE CHARGER

I TOWED TO HOLLYWOOD CHRYSLER JEEP FOR CAR REPAIR. THEY SAID THEY WOULD FIX TAKE CARE OF EVERYTHING. 3/5/16 RECEIVED A PHONE CALL FROM THEM AT ABOUT 2:00 AND WAS TOLD THAT THEY HAD FIXED THE CAR AND ONLY HAD TO REPLACE THE WIRE HARNESS. I ARRIVED AT THERE BETWEEN 3:30-4:00 ON 03/05/2016. I PAID THEY THEN GAVE ME A BUSINESS CARD FOR L.A. TOWING TOLD ME I WOULD PROBABLY NEED A TOW SOON. THE STEERING WHEEL WAS UPSIDE DOWN WHEN I RECEIVED THE CAR BACK. I STARTED THE CAR IT MADE A GRINDING SOUND AND KEPT CUTTING OFF WHILE I WAS DRIVING FROM STARTER LEFT LOOSE.ASKED WHY THEY DIDN'T FIX IT JUST HAVE IT TOWED BACK WHEN IT BREAKS DOWN AGAIN.ON 03/ 07 THE CAR BROKE DOWN AGAIN COMPLETELY. FROM THE TIME I RECEIVED IT FROM HOLLYWOOD CHRYSLER JEEP THE CAR KEPT CUTTING OFF AT ALMOST EVERY TEN MINUTES. ON 3/7/16 IT WOULDN'T CRANK ANYMORE SO I HAD TO LEAVE THE CAR THERE. IT GOT TOWED ABOUT 4-5 DAYS LATER BY EMS TOWING. IT IS STILL THERE. THE CUSTOMER SERVICE SUPERVISOR HE STATED THAT THEY WERE NOT OBLIGATED TO FIX THE CAR ONLY TO GET IT RUNNING AND THAT'S IT. HE SAID THAT THEY WERE NOT OBLIGATED TO PUT THE STEERING WHEEL ON CORRECTLY EVEN THOUGH THEY PERFORMED THE RECALL. I THEN ASKED HIM TO SHOW ME PROOF OF THE WIRE HARNESS REPLACEMENT AND HE STATED THAT THEY REPAIRED NOT REPLACED THE WIRE HARNESS. I THEN ASKED ABOUT THE ESTIMATE TO SHOW EXACTLY WHAT WAS THE ISSUES BECAUSE THEIR DESCRIPTION OF THE PROBLEM ON THE ESTIMATE PAGE WAS ONLY A REITERATION ON MY OBSERVATION. HE STATED THEY DIDN'T HAVE TO TELL ME WHAT WAS WRONG, ONLY GET THE CAR STARTED THAT'S ALL. HE STATED THAT THEY WERE NOT UNDER ANY OBLIGATION TO FIX WHAT WAS WRONG,THOUGH THE ONLY REASON I TOWED TO THEM WAS TO HAVE IT REPAIRED. ASKED WHY DID HIS MECHANICS LEAVE THE STARTER LOOSE BECAUSE THAT WAS THE MAIN ISSUE THAT I BROUGHT THE CAR THERE FOR. HE SAID YOU DON'T EXPECT FOR US TO FIX THE WHOLE CAR DO YOU.