NHTSA Complaint #10851890 — 2012 ACURA RDX

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	10851890
Vehicle	2012 ACURA RDX
Component	AIR BAGS
Date of Incident	March 23, 2016
Date Filed	March 28, 2016
Mileage	42,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

TAKATA RECALL I RECEIVED A LETTER DATED MARCH 2016 NOTIFYING ME OF THE RECALL, AND WHEN I CONTACTED MY DEALER, THIS WAS HIS RESPONSE: KRISTEN, I UNDERSTAND YOUR SITUATION. MANY PEOPLE ARE GOING THROUGH THE SAME SITUATION. UNFORTUNATELY THERE IS NOT A REMEDY. YOU HAVE OPTIONS. ACURA IS ALLOWING US TO TAKE THESE CARS IN ON TRADE IN FOR ANOTHER VEHICLE IF YOU DON'T FEEL SAFE. WOULD BE HAPPY TO HELP YOU WITH THAT PROCESS. BESIDES THAT DRIVE IT AS LITTLE AS POSSIBLE. I KNOW THAT NOT WHAT YOU WANT TO HEAR. THERE IS NOTHING THAT CAN BE DONE AT THIS TIME. THANKS, NOT ONLY IS THIS COMPLETELY UNACCEPTABLE, BUT ALSO OUTRAGEOUS! YOU'RE TELLING ME MY VEHICLE COULD UNEXPECTEDLY KILL ME AND MY PASSENGERS, BUT NOTHING IS TO BE DONE FOR SEVERAL MONTHS - UNLESS, OF COURSE, I WANT TO BUY A NEW CAR FROM YOU?! PLEASE INFORM ME OF WHAT MY RECOURSE CAN BE, SO I CAN KEEP MY FAMILY SAFE.

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