NHTSA Complaint #10851744 — 2012 JEEP GRAND CHEROKEE

WAS DRIVING WITH MY FAMILY, BATTERY LIGHT CAME ON AND CAR SHUT OFF AT THE LIGHT, CAR STARTED TO MAKE A WHISTLING NOISE BEFORE LIGHT CAME ON. RESTARTED CAR LIGHT WAS NO LONGER ON AND NOISE GONE. DROVE ABOUT 5 MILES ON THE HIGHWAY AND ALL THE DASH LIGHTS CAME ON. WINDSHIELD WIPERS TURNED ON THEN LOST COMPLETE POWER OF CAR. UNABLE TO STEER USE EMERGENCY LIGHTS OR BRAKES, LUCKILY WAS ABLE TO COAST TO A STOP AND NOT GET HIT. CAR TOWED TO OUR MECHANIC, MECHANIC SAID RECALL DUE TO DEFECTIVE ALTERNATOR. HAD IT TOWED TO LOCAL DEALERSHIP SJ DENHAM, CHRYSLER AND DEALERSHIP TELLS US THERE IS NO RECALL ON OUR CAR FOR ALTERNATER. 10-12 DAYS TO GET ALTERNATER. WON'T PROVIDE RENTAL OR LOANER. CAR SITS AT DEALERSHIP WAITING FOR ALTERNATER. CHRYSLER SAID THEY WOULD ASSIGN A CASE MANAGER AND MAKE IT UPSCALE CASE, THAT THEY WOULD CALL US WITHIN 48 HOURS, 2 DAYS LATER WE HAVE NOT RECEIVED A CALL. DEALER IS CHARGING OUR EXTENDED WARRANTY FOR THIS SERVICE AND SAID WE HAVE TO PAY 100.00 DEDUCTIBLE AND 40.00 FOR THE BELT THAT WAS DAMAGED. THEY ALSO WANTED 50.00 IF WE WANTED THEM TO LOCATE THE ALTER ER WITHIN 3 DAYS. WE DECLINED PAYING 50.00 STATING THIS SHOULD BE PART OF THEIR CUSTOMER SERVICE .