NHTSA Complaint #10851465 — 2009 TOYOTA COROLLA

AT 54,000 MILES, 57,000 AND 59,000 MILES I TOOK THE VEHICLE TO A TOYOTA SERVICE CENTER AFTER EXPERIENCING OIL CONSUMPTION, ONE QUART EVERY 1,000 MILES OR SO. I WAS TOLD THIS WAS NORMAL CONSUMPTION, EACH TIME, WHICH I STILL DIDN'T BELIEVE AND RETURNED TO COMPLAIN AS A MATTER OF RECORD. THE CAR HAS 74,000 MILES ON IT AND IT IS AT THE TOYOTA SERVICE CENTER EXHIBITING A KNOCK IN THE ENGINE. NOW, BECAUSE THERE IS A KNOCK IN THE ENGINE THE OIL CONSUMPTION TEST CANNOT BE DONE. I TOOK THE CAR TO THE TOYOTA CENTER THREE PREVIOUS TIMES AND NO OIL CONSUMPTION TEST WAS OFFERED ANY TIME I RAISED THE ISSUE. NOW TOYOTA SAYS THEY CAN'T PERFORM THE OIL CONSUMPTION TEST, AND SINCE THE OIL CONSUMPTION TEST WAS A REQUIREMENT FOR AUTHORIZED REPAIR/REPLACEMENT TOYOTA WILL NOT HONOR THERE WARRANTY ENHANCEMENT NOTIFICATION - ZE7 LETTER. HOW THIS HAPPENED, I WAS ON MY WAY HOME FROM CITY DRIVING AND WITHIN 1 MILE OF MY HOME AND I HEARD A NOISE COMING FROM THE FRONT OF THE CAR. I STOPPED THE CAR AND OPENED THE HOOD TO INSPECT THE ENGINE AREA. I RESTARTED THE CAR AND NOTICED AN ENGINE NOISE. THE CAR WAS THEN PULLED TO THE DRIVEWAY AND HAULED TO THE SERVICE CENTER ON A FLATBED TOWING TRUCK. I AM NOW WAITING FOR THE TOYOTA SERVICE CENTER, WHO TOLD ME THE CAR CANNOT BE COVERED BY TOYOTA UNLESS I PAY A PORTION OF THE REPAIR COST. THIS IS AN ADMISSION OF THE PROBLEM (GUILT), AND IS NOT IN ACCORDANCE WITH THE LETTER I RECEIVED. THE LETTER CLEARLY STATES, CONDUCT AN ENGINE CONSUMPTION TEST TO BE CONSIDERED FOR REPAIR OR REPLACEMENT. HOW CAN THIS BE DONE, WHEN THE SERVICE CENTER FAILED TO SUBJECT THIS CAR TO THE OIL CONSUMPTION ON THREE OCCASIONS? I, ATTEMPTED ON THREE OCCASIONS TO OBTAIN SERVICE AND WAS DENIED, NOW I AM AT FAULT? IT IS MY OPINION TOYOTA IS RESPONSIBLE FOR THIS REPAIR/ REPLACEMENT, AS THERE WAS TIME TO CONDUCT THE TEST AND TIME TO AVERT THE PROBLEM WITH THE ENGINE.