NHTSA Complaint #10851274 — 2011 TOYOTA CAMRY HYBRID

THE BRAKES FAILED ON THIS CAR JANUARY 6, 2016, CAUSING ME TO COLLIDE WITH THE REAR END OF A TRUCK WHILE GOING ABOUT FIVE MILES PER HOUR. I WAS IN NORMAL TRAFFIC, ON A CITY STREET, COMING TO A SLOW STOP, AND AS I APPROACHED THE VEHICLE ABOUT 15 FEET IN FRONT OF ME, WAITING IN LINE FOR THE TURN LANE, I DEPRESSED THE BRAKE, WHICH WAS HARD AS A ROCK. HOWEVER, THE CAR WOULD NOT STOP; CONSEQUENTLY, I HIT THE OTHER VEHICLE. I WAS GOING SO SLOW THAT THE AIRBAGS DID NOT DEPLOY. FORTUNATELY NO ONE WAS HURT, ALTHOUGH MY VEHICLE SUSTAINED ABOUT $1200 IN DAMAGE. I BELIEVE THIS PROBLEM WAS CAUSED BY EITHER THE ABS BRAKE ACTUATOR OR THE BRAKE PEDAL STROKE SENSOR. HOWEVER, THE CAR WAS SEEN BY A TOYOTA CORPORATION REPRESENTATIVE WHO STATED IN WRITING THERE IS NOTHING WRONG WITH THE CAR. THIS CAR HAS ALREADY BEEN REPAIRED UNDER A SERVICE CAMPAIGN FOR THE FLUID RESERVOIR FILTER. HOWEVER, THERE IS ALSO A WARRANTY ENHANCEMENT PROGRAM (ZE-1), NUMBER POL14-04, FOR THE BRAKE ACTUATOR ASSEMBLY AND SKID CONTROL ECU/BRAKE PEDAL STROKE SENSOR. OUR VIN IS LISTED IN THE GROUP OF AFFECTED VEHICLES.