NHTSA Complaint #10851086 — 2016 ACURA ILX

I RECEIVED A RECALL NOTICE IN THE MAIL LESS THAN A WEEK AGO FOR THE EXPLODING DANGEROUS AIRBAGS. I TRIED TO BRING MY CAR INTO THE DEALERSHIP OVER THE WEEKEND BUT I WAS TOLD THAT THERE WAS NO "CUSTOMER SERVICE" ON THE WEEKENDS SO I HAD TO DRIVE MY CAR TO WORK ON MONDAY. THE NEXT DAY ON TUESDAY I MISSED A FEW HOURS OF WORK BECAUSE THE DEALERSHIPS RENTAL SERVICE IS ONLY OPEN DURING MY WORKING HOURS. WHEN I TURNED MY CAR IN THEY TOLD ME THAT THEY WON'T COVER THE INSURANCE WHICH MEANS I HAVE TO BUY EXTRA INSURANCE ON THE LOANER CAR. WHY DO I HAVE TO PAY FOR THE EXTRA INSURANCE? ISN'T ACURA RESPONSIBLE FOR THAT? NOW I HAVE TO PAY INSURANCE ON MY ACURA AND THE RENTAL VEHICLE! THIS ISN'T RIGHT AT ALL. I CALLED MY INSURANCE COMPANY TO SEE IF THEY CAN DO A TEMPORARY CHANGE OF VEHICLES AND THEY SAID THAT THEY COULD ONLY DO IT FOR A MAXIMUM OF TWO WEEKS. UNFORTUNATELY, TWO WEEKS WON'T BE ENOUGH TIME SINCE ACURA TOLD ME THAT IT WILL TAKE UP TO TWO MONTHS FOR MY AIRBAG TO BE FIXED. I DON'T THINK ANYONE WHO HAS A RECALL FOR THAT LONG PERIOD OF TIME SHOULD BE FORCED TO PAY FOR THE INSURANCE FOR A RENTAL CAR - THAT IS ACURA'S RESPONSIBILITY.