NHTSA Complaint #10850706 — 2004 TOYOTA COROLLA

TOYOTA SENT AN 'URGENT SAFETY RECALL' CONCERNING THE SRS ECU ON MY TOYOTA. THE LETTER STATED: 'THIS IS AN IMPORTANT SAFETY RECALL; TOYOTA HAS PREPARED SUFFICIENT PARTS FOR VEHICLES REGISTERED IN YOUR LOCATION.' I SCHEDULED AN APPOINTMENT WITH AUTHORIZED TOYOTA DEALER CHARLES BARKER TOYOTA IN VIRGINIA BEACH, VA, AND SCHEDULED AN APPOINTMENT TO HAVE THE WORK PERFORMED. I LEFT THE CAR FOR THE REQUIRED WORK, AND PICKED IT UP LATER. I STOPPED AT A STORE ON THE WAY HOME AND CALLED MY WIFE, AND SHE TOLD ME THAT THE SERVICE PEOPLE HAD CALLED AND SAID THEY HAD TO ORDER A PART. UP TO THIS POINT, NO ONE HAD EXPLAINED TO ME THAT THE REPAIRS HAD NOT BEEN MADE TO MY CAR AND THAT I WOULD NEED TO SCHEDULE IT FOR A RETURN VISIT. I CALLED AND SPOKE TO SERVICE ADVISOR DERRICK WILLIAMS, AND HE TOLD ME THAT THEY DO NOT STOCK THE COMPUTERS AND HAVE TO ORDER THEM. TOYOTA HAS NOT PREPARED SUFFICIENT PARTS FOR VEHICLES REGISTERED IN MY AREA, AND IT IS PREPOSTEROUS THAT TOYOTA EXPECTS ME TO BRING MY CAR BACK FOR A SECOND SERVICE CALL TO REPLACE A PART THAT SHOULD BE STOCKED.