NHTSA Complaint #10850656 — 2014 LINCOLN MKX

1ST TRACKING NUMBER 10849876 - ADVANCE SERVICE TRACT (PROVIDED TO DEALERSHIP FOR REPAIR) ON 3/16/2016, CONTACTED 24 HR DEALERSHIP TO RETRIEVE SUV. IN ADDITION TO THE SERVICE TRACT FAILURE (INDICATOR LIGHT SHOWING 2 CARS), NOW HAVE MULTIPLE PROBLEMS. PROBLEMS CONSIST OF: CROSS SERVICE SYSTEM FAULT, VEHICLES ROLLS FORWARD & BACKWARD AFTER STOPPING, AND A BIG CLUNK WHEN PUTTING IN A GEAR. SPOKE WITH THE (A) GM OF THE DEALERSHIP AND INFORMED HIM VEHICLE WAS IN FOR THE SERVICE TRACT FAILURE ON 2/8/2016 AND NOW I HAVE THE SAME PROBLEM AND ADDITIONAL PROBLEM. I WAS ON A CITY STREET WHEN THE ADVANCE SERVICE TRACT IMMEDIATELY LIT UP WITH 2 INDICATORS ON THE RIGHT SIDE OF THE STEERING WHEEL. ATTEMPTED TO MAKE A RIGHT TURN AND THE CROSS SERVICE SYSTEM FAULT LIGHT APPEARED WITH A TOOL LIKE OBJECT ON THE LEFT SIDE OF THE STEERING WHEEL. WHILE ATTEMPTING TO MAKE A RIGHT TURN, THE CAR DID NOT WANT TO GO FORWARD, BARELY MOVING AND A TINY HILL TO PULL WAS IMPOSSIBLE. I IMMEDIATELY START DETOURING AWAY FROM MAJOR CITY STREET BECAUSE I HAD NOT IDEA WHAT WAS HAPPENING AND I NEEDED TO GET HOME WITH A SENIOR CITIZEN OVER 80 WITH ME. THE SUV HAD DIFFICULTY MOVING FORWARD. FOR A 2014 LINCOLN MKX, I WAS INFORMED THAT I HAD A TRANSMISSION PROBLEM AND APPARENTLY A CALL WAS MADE TO THE HOT LINE TO FIX THE ADVANCE SERVICE TRACT AND THE CROSS SERVICE SYSTEM FAULT. MY CONCERN, IS THE 2014 MKX A LINCOLN LEMON? RECEIVED SUV BACK ON 3/18/2016