NHTSA Complaint #10850648 — 2005 CHEVROLET CLASSIC

I HEARD SOME CLUNKING NOISE IN THE FRONT END. WAS TOLD BY A CHAIN REPAIR SHOP THAT THE STRUTS PROBABLY NEEDED REPLACING. I THOUGHT IT WAS TOO LOUD FOR THAT, BUT I TRUSTED THEIR OPINION. A FEW DAYS LATER, THE STEERING WHEEL WAS WAY OFF CENTER. AS I WENT TO MAKE A U-TURN, I LOST STEERING COMPLETELY. FORTUNATELY I WAS ABLE TO MOVE OUT OF TRAFFIC SAFELY WITHOUT AN ACCIDENT. OBVIOUSLY, THIS WOULD HAVE BEEN A DISASTER ON THE FREEWAY. THE MECHANIC SAID THAT THE MOUNTING TABS FOR THE STEERING GEAR WHERE EVERYTHING IS ATTACHED RUSTED OUT COMPLETELY FROM THE SUBFRAME AND NEEDED A CRADLE SO HE COULD RE-ATTACH THE STEERING COMPONENTS. ALSO, THE STEERING RACK WAS DAMAGED IN THE PROCESS AND NEEDED TO BE REPLACED AS WELL. TOTAL COST OF REPAIRS WAS $1390, WHICH WAS ACHIEVED BECAUSE OF FINDING USED PARTS.