NHTSA Complaint #10850131 — 2012 FORD FOCUS

MY CAR HAS TRANSMISSION PROBLEMS. EVERY SINGLE TIME I START AND STOP THE CAR SHUDDERS AND HESITATES. THE CAR IS UNSAFE TO DRIVE. ALSO THE CAR'S CRUISE CONTROL BROKE WITHIN 3 MONTHS OF OWNING THE CAR, IT WAS FIXED AND THEN BROKE AGAIN A MONTH LATER. AND HASN'T WORKED IN 2 YEARS. THIS CAR IS JUNK. I HAVE TAKEN IT TO THREE DIFFERENT FORD DEALERSHIPS AND THEY REFUSED TO FIX THE PROBLEM. THEY WOULD TELL ME THERE WAS NOTHING WRONG WITH THE TRANSMISSION IT WAS THE WAY I DRIVE. EVERY TIME I TOOK IT IN FOR THE CRUISE CONTROL FORD WOULD TELL ME THAT THEY WERE UNABLE TO FIX THE PROBLEM BECAUSE THE CRUISE WAS WORKING THAT DAY, WHEN IT NEVER WORKED FOR ME. THEY REFUSED TO FIX THE PROBLEMS AND I FINALLY RAN OUT OF A WARRANTY AND GAVE UP. I DON'T HAVE THE MONEY TO PAY TO HAVE THIS CAR FIXED WHEN I BOUGHT A BRAND NEW CAR I COLLEGE TO NOT HAVE TO WORRY ABOUT GETTING WORK DONE TO A CAR. THIS HAS BEEN THE BIGGEST DISAPPOINTMENT AND I JUST WANT THEM TO BE RECALLED. FORD OWES IT TO ALL THE CUSTOMERS THAT ARE CURRENTLY STUCK WITH THIS CAR AND PAYING BIG MONEY FOR A CAR THAT DOESN'T WORK. I DON'T NOT FEEL SAFE ALLOWING MY FAMILY IN THE CAR BECAUSE IT IS TOO DANGEROUS TO DRIVE. IT STRESSES ME OUT ON A DAILY BASIS HAVING TO DRIVE THIS CAR AND NEVER KNOWING WHEN IT'S GOING TO STOP WORKING. I HAVE BEEN HAVING THERE PROBLEMS SINCE I BOUGHT THE CAR IN JULY OF 2012.