NHTSA Complaint #10849987 — 2013 FORD ESCAPE

EXCESSIVE REAR BRAKE WEAR RESULTING IN NEED FOR NEW ROTORS AND PADS AT LESS THAN 20K MILES. OWNER HAS COMPLAINED TO DEALER AT THAT TIME AND WAS TOLD SYSTEM WAS OK. BY 30K MILES REAR BRAKES HAD TO BE REPLACED DUE TO SEVERE SCORING OF ROTORS AND PADS WORN THROUGH. VEHICLE IS DRIVEN SAFELY: NOT CHARGING STOP SIGNS, BACKING OFF FOR STALE GREEN LIGHTS, ETC. VERY LITTLE BRAKE USAGE TO SLOW DOWN IN THIS VEHICLE. REAR ROTORS AND PADS HAVE BEEN REPLACE AND IT WAS FOUND THAT VERY LITTLE TO NO LUBE WAS FOUND ON THE CALIPER PINS. FRONTS HAVE BEEN INSPECTED AND ARE NOT GOING TO NEED ATTENTION FOR MANY MORE MILES. IT APPEARS THAT THE BALANCE BETWEEN STOPPING BETWEEN THE FRONT AND REAR BRAKES MAY BE A DESIGN PROBLEM. REAR ROTOR DIAMETER TO FRONT ROTOR DIAMETER IS 300MM TO 330MM WHICH MAY BE TOO LITTLE SWEPT AREA VERSUS INADEQUATE FRONT PRESSURE. FRONT PADS WILL BE REPLACED TO ESTABLISH A NEW BASELINE FOR COMPARISON. FORD WAS NOTIFIED VIA PHONE AND EMAIL TO LITTLE OR NO SATISFACTION. I'M SURPRISED THAT A FORMERLY RESPONSIVE COMPANY HAS GOTTEN SO FAR BEHIND IN CUSTOMER COMPLAINT HANDLING. CHECKING THE WEB, NUMEROUS INSTANCES OF THIS TYPE OF PERFORMANCE HAVE BEEN FOUND. IT IS MY OPINION THAT A "CONCERN" SHOULD BE OPENED IMMEDIATELY. EVEN MY SELLING DEALER IS UNRESPONSIVE, YET FORD PERSONNEL COULD NOT SUGGEST AN ALTERNATIVE DEALER NOR SHARE DEALER RATINGS WITH THEIR CUSTOMER. THIS VEHICLE HAS BEEN PLAGUED BY NUMEROUS RECALLS ALREADY AND THERE ARE YET TWO MORE TO BE PROCESSED. A LOT OF GOOD AN EXTENDED WARRANTY DOES ONE! HELP PLEASE.